Job Description
About the Role
We are seeking a highly skilled and forward-thinking Omni Channel Solution Architecture Senior Specialist to join our team at Lesaka Technologies. As part of our Merchant Operations Division, you will be responsible for designing and implementing end-to-end omnichannel solutions that unify voice, digital, and emerging channels. This role enables scalable, efficient, and customer-centric service delivery through strong architecture, integration, and innovation.
Key Responsibilities
- Design end-to-end omnichannel architectures across voice, digital, and emerging channels
- Translate business requirements into scalable, API-driven solutions
- Develop architecture blueprints, standards, and reusable frameworks
- Identify opportunities for automation and self-service across customer care
- Design chatbot, workflow, and AI-driven solutions
- Collaborate with Technology teams to implement, optimize, and scale automation
- Evaluate and optimize CRM, ticketing, and support systems
- Streamline workflows and case management processes
- Recommend tools, integrations, and enhancements to improve efficiency and experience
- Define initiative scope, timelines, and success metrics
- Coordinate with Technology and business stakeholders for delivery
- Ensure successful rollout, adoption, and handover of solutions into BAU
- Develop training, enablement, and support materials
- Drive adoption of new systems, tools, and processes
- Support stakeholders through change initiatives to ensure sustained uptake
Requirements
- Innovative thinking and strong solution design capability
- Deep systems architecture and integration expertise
- Analytical thinking and data-driven decision-making
- Strong stakeholder collaboration and influence
- Results orientation with strong execution focus
- Ability to drive change, adoption, and continuous improvement
- Minimum 5 years of experience in omnichannel architecture, solution design, or systems engineering
Qualifications
Degree in Information Systems, Computer Science, Engineering, or a related field. Architecture, AI, or project management certifications advantageous.
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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