Pretoria: Senior IT Support Technician / Workshop Supervisor

April 12, 2026 Jobs in Northern Suburbs

Job Description

About the Role

We are seeking a highly skilled and experienced Senior IT Support Technician / Workshop Supervisor to join our team. As a key member of our workshop operations, you will be responsible for overseeing the daily running of the workshop, coordinating technician activities, and ensuring that all devices and jobs are monitored and progressing efficiently.

Key Responsibilities

Oversee the daily running of the workshop and coordinate technician activities.
Allocate jobs to technicians according to priority, deadlines, and skill level.
Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
Ensure repairs, setups, diagnostics, and client-related technical work are progressing efficiently and within acceptable turnaround times.
Follow up on stalled or delayed jobs and proactively address workflow bottlenecks.
Maintain workshop standards in relation to organisation, cleanliness, stock awareness, and proper device handling.
Ensure workshop-related documentation, notes, and status updates are captured accurately and timeously.
Act as a senior escalation point for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups, and basic server-related matters.
Assist with onsite and remote troubleshooting where required.
Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.

Requirements

3 to 5 years experience in IT support, desktop support, workshop support, or MSP support.
Strong practical experience with Windows desktops, laptops, peripherals, printers, and general office IT troubleshooting.
Working knowledge of Microsoft 365 administration, including user support, mail troubleshooting, and basic tenant administration.
Good understanding of networking fundamentals, including routers, switches, Wi-Fi, TCP/IP, DHCP, DNS, and internet connectivity troubleshooting.
Exposure to basic server support, backup systems, and shared business infrastructure.

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Qualifications

Valid drivers licence and own reliable vehicle.

Salary & Benefits

Competitive salary and benefits package.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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