Pretoria: Technical Support Intern posted by Edgexec (Pty) Ltd

Technical Support Intern | Pretoria | 3-Month Fixed-Term Contract

Kickstart your career in tax administration and practitioner support with South Africas leading professional tax body. This opportunity offers hands-on exposure to SARS processes, technical tax support, AI-assisted workflows, and professional stakeholder engagement.

The South African Institute of Taxation (SAIT) is looking for a motivated and detail-oriented Technical Support Intern to join its Technical Practitioner Support & Relations division. This team plays an essential role in supporting tax practitioners through technical assistance, practitioner engagement, SARS escalation processes, and technical communication initiatives.

This role is ideal for a recent graduate or final-year student studying part-time who has a strong interest in taxation, compliance, and structured technical environments. Youll gain practical exposure to practitioner support operations while contributing to meaningful initiatives that improve member engagement and technical knowledge-sharing.

SAIT is South Africas recognised professional body for tax professionals, committed to advancing the tax profession through education, technical excellence, advocacy, and practitioner support. The organisation works closely with tax practitioners and stakeholders to strengthen tax administration and professional standards across the country.

What Youll Do

Assist with Tax Helpline administration, including downloading, organising, and cleaning datasets
Track allocated practitioner queries and maintain accurate records
Maintain SARS escalation registers and assist with submissions and follow-ups
Support the compilation of practitioner-focused FAQs and technical content
Assist with webinar material, social media content, and practitioner communication initiatives
Perform data de-identification to support confidentiality and compliance requirements
Organise technical inputs into structured working documents and knowledge resources
Assist with maintaining and classifying AI knowledge base content
Identify outdated or duplicated information and support quality control initiatives
Support member engagement activities and monitor communication insights
Prepare meeting packs, summaries, and regional issue consolidation reports
Assist with scheduling meetings and coordinating administrative logistics

What You Bring

Completed or currently studying towards a qualification in Taxation or Law with tax exposure
Strong interest in South African tax administration and SARS processes
Understanding of basic tax principles, including Income Tax and VAT
Strong written communication skills and excellent attention to detail
Good digital literacy, including Microsoft 365 proficiency
Familiarity with AI tools will be advantageous
Ability to work with structured information and large datasets
Strong organisational skills and ability to manage multiple priorities
Professional approach to handling confidential information

What Success Looks Like

Accurate and organised management of practitioner support records and datasets
Timely support on SARS escalation tracking and communication follow-ups
High-quality technical support material and knowledge base contributions
Efficient coordination of member engagement and regional support activities
Strong administrative support that improves team efficiency and practitioner service delivery