Randburg: Training Manager

About the Role

We are seeking an experienced Training Manager to join our team in Randburg. The successful candidate will be responsible for overseeing all processes relating to the ETQA department, managing a team of facilitators and assessors, and ensuring compliance with regulatory requirements.

Key Responsibilities

• Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department
• Manage, mentor, and oversee a team consisting of induction facilitators, subject matter experts, assessors, moderators, and compliance administrators
• Develop and maintain a performance management system for the team, providing ongoing support and feedback
• Ensure that facilitators are suitably qualified, relevantly skilled and equipped with the necessary resources and training materials to deliver effective sessions
• Design, develop, and implement training programs focused on skills development for unemployed learners
• Oversee the induction process for new learners, ensuring smooth onboarding and orientation
• Collaborate with Subject Matter Experts (SMEs) to ensure the development and delivery of relevant and up-to-date course content
• Ensure classrooms are adequately equipped and managed, and that the learning environment is conducive for effective facilitation of learning
• Ensure assessments meet quality assurance requirements and support assessors and moderators in maintaining the integrity of the assessment process
• Allocate Assessor and Moderator to specific groups Populate results on LMS. Ensure that Assessor and Moderation reports are scanned onto Google Drive compliantly.
• Coordinate remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator)
• Submit final results in accordance to company reporting framework ensuring all SETA considerations are complied with
• Manage POE Filing Room ensuring compliance with storage conventions and safety regulations
• Ensure compliance with all statutory requirements and maintain the academy’s accreditation with relevant SETAs or other regulatory bodies inclusive but not limited to QCTO
• Submit ETQA Compliance Reporting
• Submit Monthly detailed learner results sheets to National ETQA
• Submit Weekly Plans to Campus Manager
• Manage and maintain accurate training records, reports, and documentation for audits and external reviews
• Collaborate with external stakeholders, including SETAs, funding agencies, and potential employers, to ensure the academy’s training programs meet industry standards and are aligned with market demands
• Foster relationships with industry partners to create opportunities for learner placement and employment post-training
• Develop and implement quality assurance systems to monitor the effectiveness of training programs and learner progress
• Continuously assess and refine training delivery methods to ensure they meet both learner needs and industry standards
• Lead the development of innovative learning and teaching methods, including the use of technology
• Oversee the training budget, ensuring cost-effective use of resources
• Ensure that training equipment and materials are available and maintained to support the delivery of training programs

Requirements

• Bachelor’s Degree in Education, Training and Development, Human Resources, or a related field
• Relevant postgraduate qualification or professional certifications in Skills Development or Training Management is advantageous
• At least 10 years working experience of which 8 years in an education/skills development environment
• Experience working with unemployed learners, preferably in the context of government-funded training programs
• Proven experience in managing facilitators, assessors, and compliance administrators
• Familiarity with SETA requirements and accreditation processes
• At least 6 years management experience
• At least 4 years campus operational management experience including: Learnerships implementation, SETA and QCTO processes Education Risk and compliance / regulatory understanding Sound understanding of operations management Demonstrated innovation and improved operational effectiveness Sales experience would be an added advantage

Qualifications

• Formal education/certifications. If NONE mentioned, SKIP this entire section