Skukuza: Head Housekeeper posted by HotelJobs

About the Role

The Head Housekeeper at Skukuza is responsible for managing the lodge cleaning and preparation to achieve and maintain Housekeeping Standards, in line with Standard of Excellence and SOP. This role reports to the General Manager and plays a crucial part in contributing towards the sustainable operations of the lodge.

Key Responsibilities

• Managing the outsourced laundry process by ensuring that all items are accounted for and in good order (if applicable)
• Contributing towards the sustainable operations of the lodge, operating within lodge environmental parameters and One Planet Living Principles
• Training and development of staff in accordance with Housekeeping Standards of Performance (SOPs)
• Performance management of staff to ensure maximum productivity and a positive staff morale
• Ongoing monitoring of reported maintenance issues and creating snag lists to ensure the standards set by Style and Design are met
• Managing the lodge laundry to the highest housekeeping standard; by overseeing the laundry to ensure the timeous and careful washing and ironing of linen and guest laundry
• Monitoring of housekeeping equipment and lodge furnishing to facilitate the upkeep
• Communicating effectively with lodge management and staff regarding housekeeping issues, standards, and guest requirements
• Communicating with the housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff
• Achieving service excellence through teamwork
• Attending the morning meetings to ensure the housekeeping department is up to date with regards to daily operations and special requests
• Assisting with the control and management of the housekeeping stock
• Completing monthly stock takes accurately
• Managing the housekeeping department and stores accurately and effectively
• Conducting thorough daily room checks to ensure guest suite readiness
• Ordering of lodge uniforms and ensuring the Appearance SOP and Policy is adhered to
• Ordering of housekeeping consumables to always ensure sufficient stock within budget limitation and occupancies
• Recruitment; induction, and probationary check ins of new staff
• Disciplining of staff in accordance with the company Code of Conduct
• Controlling and monitoring the housekeeping budgets; as well as compiling the housekeeping budgets accurately
• Developing and maintaining effective housekeeping systems and training materials to ensure consistency and structure
• Ensuring brand alignment, and contribution towards ongoing operational improvements

Requirements

Knowledge of world-class homekeeping standards and procedures. A good command of the English language. English reading and writing skills are essential. The ability to communicate well. The ability to work under pressure. Strong attention to detail. Agility and stamina for physically strenuous work. Computer literate specifically in Microsoft Outlook, Word, and Excel. Strong administration ability particularly in terms of procurement and stock control. Previous experience as a supervisor or a manager in a similar establishment. Ability to interpret and manage finances. Nationality or valid working visa.

Qualifications

• Formal education/certifications not specified

Salary & Benefits

Salary information not specified