Somerset West: Internal Sales Consultant posted by Ello Technology (Pty) Ltd

This role replaces the old Account Manager model. You are not a generalist. You are the commercial specialist embedded inside one BU, enabling that BU to operate as a complete decentralized unit with its own quoting, procurement, billing, and revenue executionwhile contributing to the collective client experience across the business.

Your Core Outcome

Turn technical work into accurate, profitable revenue without leakage, rework, or missing line items.

What Youll Own

• Fast, accurate quoting from engineer scope/BOM
• Clean procurement & stock allocation
• Bulletproof invoicing (once-off + recurring)
• Zoho Books accuracy (99%)
• Serial/license capture (100% traceable)
• Margin protection (no under-quoting)

You protect margin, prevent revenue leakage, and keep commercial execution smoothwithout separating sales vs technical.

You are measured by outcomes, not effort.

Financial Outcomes (Targets set by BU Lead)

Monthly/quarterly targets will be issued by the BU Lead, typically including:

• Quote value produced (R and/or GP)
• Once-off project GP invoiced
• Assessment-to-project conversion value (where applicable)
• Margin protection (no under-quoting; pricing rules adhered to)
• Billing query reduction and faster resolution (protects cashflow)

 Operational Outcomes

• Quotes and invoices are issued within BU SLA timelines
• Stock is ordered, received, allocated, and handed over correctly
• Serial numbers and licensing are captured 100% and traceable
• Zero missing line items and we forgot to invoice that incidents

Compliance Outcomes (Non-negotiable)

• Zoho Books accuracy 99%
• SOP compliance 9598% (audited)
• No assumptions: incomplete scope/BOM triggers clarification before quoting

How Youre Measured

• Quote & invoice accuracy 99%
• Zero forgot to invoice incidents
• Stock shrinkage = zero
• SOP compliance 9598%
• Zoho Books hygiene 99%
• Quotes & invoices issued within BU SLA

You protect margins, prevent revenue leakage, and keep commercial execution smooth.

Non-Negotiables

• Proven B2B quoting + invoicing experience
• Zoho Books & Zoho CRM expert (hands-on daily use)
• Strong attention to detail (VAT, quantities, pricing rules)
• Procurement & supplier coordination experience
• Confident client communication
• Able to translate technical scope into commercial clarity
• SOP-driven, process-disciplined mindset

Experience in IT / hardware / licensing is advantageous.

90-Day Expectation

By Day 90, you are:

• Running the full quoting procurement invoicing cycle
• Delivering 99% accuracy consistently
• Reducing billing queries
• Protecting margin and identifying leaks

You are not admin support.
You are the BUs commercial specialist.

Requirements

Key Responsibilities

Quoting (Core)

• Receive scope and BOM from engineers/BU Lead
  
• Validate completeness before quoting (no guessing)
  
• Produce professional quotes that are:
  
• Provide client-friendly options where relevant:
  
• Drive approvals using follow-up cadence and clear explanation
  

Procurement & Stock Control (Core)

• Order stock through approved suppliers per BU SOP
  
• Track lead times and proactively communicate delays/alternatives
  
• Receive and record stock accurately
  
• Allocate stock to jobs/projects/clients and handover to engineers with accountability
  
• Capture and store:
  
• Maintain no shrinkage, no mystery stock discipline
  

 Invoicing (Core)

• Issue accurate invoices for:
  
• Ensure invoices match:
  
• Support collections by ensuring documentation is complete and audit-safe
  

Assessments (BU Commercial Enablement)

• Support BU assessment workflow commercially:
  
• Measure conversion ratesbut never force nonsense projects
  

Client Communication & Embedded Sales Behavior

• Communicate professionally with clients to clarify scope, options, approvals, timelines
  
• Maintain strong sales mannerisms:
  
• Participate in BU meetings when commercial clarity is required
  

SOP Discipline & Admin (As required by BU Lead)

• Follow BU SOPs precisely:
  
• Handle BU admin support tasks as assigned by BU Lead (secondary to commercial execution)
  

Stop-the-Line Rule (Critical)

 If scope/BOM is incomplete, unclear, or missing key information, you must stop and request clarification before quoting or ordering.

No assumptions. No well fix it later.

Performance Scorecard (Minimum KPIs)

(Exact targets per BU are set by BU Lead.)

Financial

• Quote value created (R / GP)
  
• Once-off GP invoiced (monthly)
  
• Assessment-to-project GP generated
  
• Margin variance: quoted vs delivered vs invoiced (within threshold)
  

Execution & Quality

• Quote turnaround time (within BU SLA)
  
• Quote accuracy 99%
  
• Invoice accuracy 99%
  
• Daily invoicing completion 100% (where required)
  
• Monthly billing issued on time 100%
  
• Billing queries resolved within SLA
  

Stock & Licensing

• Stock allocation accuracy 99%
  
• Serial/license capture completeness = 100%
  
• Stock shrinkage = zero (audited)
  

SOP / System Compliance

• SOP compliance 9598%
  
• Zoho Books mandatory fields complete 9599%
  
• Audit trail completeness (quotes, approvals, POs, delivery notes)