South Africa: Customer Service Consultant posted by Greys Recruitment

April 15, 2026 Jobs in South Africa

Greys Recruitment

South Africa

Tourism/Hospitality Management

Job Description

About the Role

The Customer Service Consultant is responsible for delivering professional, efficient, and high-quality customer support across multiple communication channels. The role focuses on resolving customer queries, managing support tickets, and ensuring excellent service delivery in line with company standards and service level agreements (SLAs).

Key Responsibilities

Provide professional support to both internal and external customers in line with established SLAs.
Assist and educate customers on company procedures, including various billing models.
Handle monthly account and e-wallet queries via telephone, WhatsApp, and the ticketing system.
Log, assign, track, escalate, and resolve customer support tickets effectively.
Build and maintain strong customer relationships through excellent service delivery.
Collaborate with team members to ensure consistent and high-quality customer support.
Perform administrative duties including:
Following up on failed communications
Updating customer profiles
Compiling reports
Distribute bulk email and SMS communications to customers.

Requirements

Grade 12 (Matric)
Minimum of 2 years’ experience in a call centre or customer support environment.
Computer literacy (MS Office and Internet).
Fluent in both Afrikaans and English (written and verbal).
Own reliable transport.
Preferably residing in the Northern Suburbs.

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Tourism/Hospitality Management Jobs in South Africa

The tourism and hospitality management industry in South Africa is a dynamic sector that offers a range of career opportunities. Typically, the job market for this field is driven by a growing domestic and international tourist arrivals, as well as an increasing demand for high-quality accommodations and services.

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In general, salaries in the tourism and hospitality management industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level positions may start within a broad salary range of R200 000 to R400 000 per annum, while more senior roles may command salaries between R500 000 to R1 million per annum or more, depending on the specific circumstances.

Common skills for tourism and hospitality management roles in South Africa typically include strong communication and interpersonal skills, ability to work under pressure, experience with property management systems, knowledge of local and international marketing principles, and understanding of health and safety regulations. Other important skills may include language proficiency (particularly English and Afrikaans), adaptability, and attention to detail.

The industry is commonly found in various sectors such as the financial services sector, technology industry, manufacturing sector, and so forth. Tourism and hospitality management roles can also be found within local government agencies and regional development authorities.

For career development, it’s common for individuals to start with entry-level positions in hotels, resorts, or tourist attractions and progress through the ranks over time. Opportunities may arise through training programs, internships, or on-the-job experience. Some may choose to pursue further education at a tertiary level, such as a degree in hospitality management or related fields. Others may opt for specialized certifications or diplomas in areas like hotel operations, marketing, or tourism development.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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