South Africa: Gm Operations Manager | Luxury Lodge Portfolio | Maun, Botswana | Ah posted by Kendrick Recruitment

GM Operations Manager | Luxury Lodge Portfolio | Maun, Botswana Kendrick Recruitment is currently seeking an experienced and driven GM Operations Manager for a luxury lodge portfolio based in Maun, Botswana. This is an exciting opportunity for a highly organised and strategic hospitality professional to oversee multiple lodge operations, ensuring exceptional guest experiences, strong financial performance and operational excellence across the portfolio. The role is ideally suited to a senior leader with extensive safari lodge experience and a passion for developing high-performing teams. Package • Salary: P40,000 Gross per month • Live-in position • Accommodation and meals provided • Couple applications welcome (joint salary package of P50,000 Gross) The Role The GM Operations Manager will provide leadership and operational oversight across the lodge portfolio, ensuring that all properties consistently deliver exceptional guest experiences while meeting financial and operational objectives. This role requires a hands-on leader with strong commercial acumen, excellent people management skills and a deep understanding of luxury safari operations. ️ Key Responsibilities • Oversee the day-to-day operations of multiple luxury lodge properties • Drive operational excellence and ensure consistency across the portfolio • Monitor and improve guest satisfaction and service standards • Support and mentor Lodge Managers and departmental leadership teams • Develop and implement operational strategies to achieve business objectives • Monitor budgets, financial performance and cost controls across all properties • Conduct regular property visits, audits and operational reviews • Oversee staff recruitment, training, development and succession planning • Ensure compliance with company policies, health and safety regulations and industry standards • Work closely with finance, reservations, maintenance and support departments • Analyse operational performance and implement continuous improvement initiatives • Manage stakeholder relationships and contribute to business growth strategies Requirements • Proven experience in a senior operational leadership role within luxury safari lodges or hospitality portfolios • Strong understanding of multi-property management and remote lodge operations • Excellent financial management, budgeting and reporting skills • Demonstrated success in leading and developing hospitality teams • Strong guest relations and service excellence background • Exceptional organisational and project management abilities • Experience implementing operational systems and standards • Excellent communication and leadership skills • Computer literacy and experience with hospitality management systems • Ability to travel regularly between properties ✨ Personal Attributes • Strategic thinker with strong commercial awareness • Inspiring and approachable leader • Highly organised with exceptional attention to detail • Solutions-driven and proactive • Professional, adaptable and resilient • Passionate about luxury hospitality and guest experience • Committed to team development and operational excellence Couple applications are welcomed. This opportunity may suit an experienced hospitality couple looking to take the next step within a luxury safari environment. ⚠️ Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please consider your application unsuccessful.