South Africa: Junior Journey Specialist (Inbound Dmc) – Cape Town (Hybrid) posted by HotelJobs

March 9, 2026 Jobs in South Africa

HotelJobs

South Africa

Other IT/Computer

Job Description

About the Role

We are seeking a Junior Journey Specialist to join our Luxury Inbound DMC team in Cape Town, where you will be responsible for managing and completing booking confirmations with accuracy and financial health. As a key member of our team, you will foster strong relationships with Travel Designers and Operations Specialists, delivering exceptional service and building trust-based partnerships.

Key Responsibilities

Liaise with the Reservations Manager on booking issues and manage all changes and developments to ensure perfect client trips.
Build relationships with operations specialists based on trust and support, staying informed of business trends and guest needs.
Attend ad hoc familiarisation trips as required.
Handle Accommodation, transfer & touring bookings.
Ensure all booking details are accurate and up-to-date in confirmation emails (flight details, times, hotels, guides).
Provide relevant paperwork for guides ahead of time (guide itinerary, budget sheet, feedback forms, vouchers).
Respond to queries from Agents and Direct clients on various matters (activities, routes, restaurants, vehicles, sites, lost items).
Maintain booking files with agent correspondence, AP correspondence, costings, invoices & credit notes.
Ensure all documents are in order.

Requirements

Matric certificate
Tertiary certificate in Travel & Tourism/hospitality is advantageous
2 years experience in handling customer relationships and developing/promoting product and building journeys in the inbound travel industry
In-depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa
Personal or educational travel experience in the above areas is advantageous
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
Proven English literacy
Working knowledge of TourPlan and WETU or similar booking/operating system

Qualifications

Formal education/certifications not specified.

Salary & Benefits

Salary details not mentioned in the original job description.

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How to Apply

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

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Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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