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South Africa: Lodge Reservationist

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Job Description

About the Role

We are seeking an experienced and customer-focused Lodge Reservationist to join our team at a reputable lodge in South Africa. The successful candidate will be responsible for managing guest bookings from enquiry to arrival, ensuring accurate reservations, timely communication with agents and guests, and correct capturing of rates and availability on the reservation system.

Key Responsibilities

  • Manage reservations from initial enquiry through to confirmation and arrival
  • Accurately capture and maintain booking details, rates, and guest information
  • Respond to emails and calls promptly and professionally
  • Coordinate with operations, housekeeping, and guiding teams regarding guest movements
  • Monitor availability, allocations, and booking amendments
  • Prepare daily, weekly, and monthly reservation reports as required

Requirements

  • Previous reservations or front office experience within the hospitality or lodge industry
  • Strong written and verbal communication skills
  • Experience working with reservation systems (e.g. NightsBridge, ResRequest, Semper, or similar)
  • Excellent attention to detail and time management skills
  • Customer service-oriented with a professional and friendly manner
  • Ability to work under pressure and manage multiple bookings simultaneously

Qualifications

  • None specified

Salary & Benefits

  • 7% company contribution to the provident fund
  • Medical aid subsidy of 50%, capped at R1,800 per month (both contributions commence from the employee’s fourth month of employment)
  • Three meals per day on a balanced, seven-day rotational staff menu
  • Access to the staff recreation centre, including a pool and games room, as well as a fully equipped staff gym
  • Covered parking for personal vehicles, plus staff transport
  • 21/7 work cycle, 21 days annual leave

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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