Job Description
About the Role
We are seeking a professional and enthusiastic Reservationist to join our Front Office team at A-Z BUSINESS PROFESSIONALS. As a key member of our team, you will be responsible for handling all room reservation enquiries via telephone, email, and online platforms promptly and professionally.
Key Responsibilities
- Handle all room reservation enquiries via telephone, email, and online platforms.
- Accurately input and manage reservations using the hotel’s PMS system (OPERA).
- Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
- Ensure guest details and preferences are correctly recorded for a personalized experience.
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
- Upsell room categories and add-on services to maximize revenue.
- Respond to guest queries and requests courteously and efficiently.
- Follow Hotel policies and standard operating procedures.
Requirements
- Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred).
- Proficiency in hotel Management systems (Opera, Protel, or similar).
Qualifications
- Formal education/certifications not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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