Job Description
About the Role
Dis-Chem Pharmacies is seeking a highly skilled and experienced Security Guard to join our team in the Eastern Cape region. The successful candidate will be responsible for providing top-notch security services, ensuring the safety and well-being of our assets, property, and staff.
Key Responsibilities
- Render security services in terms of the Private Security Industry Regulations Act 56 of 2001 as amended.
- Identify signs of criminal activities or disorder and investigate disturbances while adhering to legislation relevant to the industry and best practice.
- Conduct random patrols of the premises on a regular basis to ensure optimal visibility and reduce risks.
- Monitor and control access to the premises by documenting and regulating entrance into the site by vehicles or pedestrians.
- Investigate and report signs of damage or unlawful entry as it occurs to management and act accordingly in the best interest of protecting Dis-Chem assets.
- Be clearly visible as far as reasonably possible as a deterrent to discourage criminal activities, prevent theft, damage, personal injury, and other dishonourable acts.
- Provide excellent customer service relations for all Dis-Chem internal and external customers.
- Report any unusual or suspicious behaviour by staff, customer, or suppliers.
- Perform opening and closing procedures, being present observant and vigilant at the opening and closing of the site.
- Ensure that all doors and windows are locked at the end of each day.
- Ensure that all water taps are turned off when applicable.
- Conduct continuous personnel frisking and searches on a daily basis.
- Do thorough and proper vehicle searches throughout the day.
- Report any suspicious incidents verbally to management in detail with the submission of a written detailed report as soon as conveniently possible.
- Contact policing and emergency authorities and make written or verbal reports to law enforcement officers when needed as legally required and in accordance with Dis-Chem procedures.
- When problem situations or crises arise, maintain observing surroundings and report to management on findings and/or changes in identified that intensify the situation.
- After a crisis, report the incident to management, the police, or the appropriate authorities (such as the fire services in the case of a fire outbreak) with a detailed written report concerning the incident and your activities around the incident.
- Monitor the alarm systems and/or video cameras and operate detecting/emergency equipment when needed.
- When working during the night or alone (e.g., after hours), render on-going surveillance of the premises by patrolling the grounds and using closed-circuit camera monitoring or alarm systems to detect and investigate suspicious activities to ensure that only legal entrance to the premises is maintained.
- In emergency situations, provide assistance and alert first responders, clinic sisters, managers, etc.
- Maintain order during evacuation procedures and at assembly points by providing exact directions or decisive actions to ensure the safety of lives and property.
Requirements
- Grade 12 Matric or a Senior Certificate Grade C accreditation with PSIRA A general minimum exposure of at least 3 years in the retail industry, such as shopping malls and warehouses.
- At least 1 year specific previous experience in a similar role (advantageous).
Qualifications
- PSIRA knowledge
- Fire emergency and relevant Health and Safety Training
- Exposure to English (read, write, and speak well)
- Advantageous: 3rd Language
Salary & Benefits
- Market-related salary
- Kaelo Provident fund (PSSPF)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in ZA
In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.
Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.
Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.
Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.
For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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