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Western Cape: Brand Ambassador – (Western Cape) posted by PnS Group Ltd

Job Description

Job Purpose: The purpose of the job is to drive, develop and grow sales in line with the companys and clients requirements through effective sales and stock management, as well as building the clients brands through experiential shopper engagement. Minimum Requirements: Grade 12 Previous FMCG/Retail experience advantageous 1 – 2 Years relevant experience Ownership of a Smart Mobile Phone Key Competencies and Skills: Problem Solving > Ability to identify, analyse, organise and solve problems and issues in a timely and effective manner. Responsibility > Takes personal responsibility for their actions and their consequences. Believes they are in charge of their own future. Recognises their ability to influence outside forces and does not attribute their successes or failures to luck or to the power of others. Negotiation > Ability to effectively explore alternatives and positions to reach outcomes that gain all parties support and acceptance. Relationship Building > Ability to develop and maintain professional business associations at all levels including seniors, juniors, peers, colleagues customers, clients, service partners, government and community stakeholders. Stress Tolerance (Resilience) > Strikes a clear balance and sets boundaries between work and rest/relaxation. Puts in the effort to get the job done well and stays calm under pressure. Handles disappointment and/or rejection while maintaining effectiveness. Customer/Commercial customer Service Orientation > Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction. Impact > Ability to create a good first impression, command attention and respect and demonstrate confidence. Commercial Acumen > The ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Communication Verbal and Written > Ability to verbally expresses ideas effectively to individuals and groups, both in formal and informal settings and to express ideas clearly in writing and compose written materials in a clear and concise manner, tailored for relevant audiences. Driven (Results Oriented) > Achievement-motivated. Focuses persistently on outcomes, establishing goals, monitoring progress towards them and ultimately achieving them. High internal standards that drive them to do well. Takes pride in positive contributions and always wants to exceed personal best. Planning and organising > Ability to establish a course of action for self or others to accomplish a specific goal through effective planning, appropriate assignment of personnel and appropriate allocation of other resources.

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About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in South Africa, Jobs in Western Cape

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