Western Cape: Business Analyst posted by Status Staffing

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EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Information Technology
BASIC SALARY              :           R40 000 – R45 000 + benefits
START DATE                  :           A.S.A.P

REQUIREMENTS:

• Formal NQF Level 7 qualification with 1–3 years’ experience in one or more of the following areas: Information Systems, Engineering, Warehouse Management Systems (WMS), or Enterprise Resource Planning (ERP)
• Strong written and verbal communication skills, with the ability to work effectively with cross-functional business teams
• Strong analytical and problem-solving skills, with the ability to identify, analyze, and resolve issues effectively
• Knowledge of Management Information Systems (MIS), including ERP, WMS, and BI tools
• Data interrogation skills, including SQL experience
• Advanced Microsoft Excel skills, including pivot tables, macros, and logical formulas
• Project management skills
• Ability to work under pressure and meet tight deadlines
• Experience in a wholesale or manufacturing (factory) environment is advantageous

 
DUTIES:

• Take ownership of assigned systems and maintain a working knowledge of all related systems, including supporting systems, technical requirements, constraints, and associated business processes and objectives.
• Understand the holistic business systems environment and how individual systems interact, integrate, and impact one another; identify and recommend areas for improvement.
• Review, document, and regularly update business and system processes on a cyclical basis.
• Advise on, assist with, or lead new system implementations, supporting project teams to deliver effective solutions while enabling business units to adopt and benefit from new systems.
• Evaluate existing systems to identify issues, inefficiencies, and areas for improvement.
• Continuously monitor system performance by implementing automated KPI dashboards and reports, and liaise with users to identify issues, bugs, and improvement opportunities.
• Assess and prioritize system issues based on severity and business impact, collaborating with stakeholders to ensure practical, viable, and sustainable solutions.
• Work closely with developers and vendors to design solutions for new developments and system issues, and ensure thorough testing prior to go-live.
• Collaborate with the infrastructure team to ensure appropriate backups, resources, and risk mitigation measures are in place.
• Provide on-site training and documented standard operating procedures (SOPs) to users prior to go-live, and deliver hands-on support during and after implementation, including after-hours support where required.
• Update relevant business process maps following system changes or implementations.
• Assist the helpdesk in resolving complex technical tickets and liaise with users to ensure issues are resolved effectively; update or create SOPs where necessary and determine if additional training or development is required.
• Manage system updates and releases.
• Facilitate requirements-gathering sessions with stakeholders to define and document business needs.
• Research and evaluate off-the-shelf system solutions, conduct benchmarking, fit-for-purpose analysis, and cost assessments to recommend optimal solutions; assess the feasibility of in-house development where appropriate.
• Support vendors and developers with system customization and design, providing input into development and implementation; lead design and implementation for smaller-scale projects.
• Conduct and document impact assessments across the broader systems environment, ensuring all integrations and dependencies are identified and managed.
• Collaborate with internal and external system specialists and vendors to ensure alignment and minimize risk to other systems.
• Drive system implementation projects, including change management initiatives and structured training programs, ensuring readiness for go-live.
• Prepare and maintain supporting documentation, including SOPs, system documentation, and business process maps.
• Provide ongoing system support post-implementation by assisting the helpdesk with technical queries and resolving underlying issues and bugs.
• Oversee the decommissioning of legacy applications and systems when required.

Should you meet all the requirements, apply on our website at .za today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.