Western Cape: CALL CENTRE SALES AND SUPPORT AGENT to be based in Parow Industria, Cape Town posted by MINT KULCA

About the Role

MINT KULCA is seeking a skilled Sales and Support Agent to join our team based in Parow Industria, Cape Town. As a key member of our call centre, you will be responsible for providing exceptional customer service, promoting products and services, and driving sales growth.

Key Responsibilities

• Handling inbound and outbound customer calls and chats professionally and courteously
• Identifying customer needs, addressing queries, enquiries, and providing accurate information about products and services.
• Proactively promoting products and services to potential customers during calls to generate leads and drive sales.
• Utilizing sales techniques to maximize conversion rates and achieve sales targets.
• Managing online sales platforms, including processing orders, tracking shipments, and resolving any issues that may arise.
• Collaborating with store teams to push customer calls and queries into the stores as leads for further follow-up and conversion.
• Following up on leads and inquiries promptly to ensure a positive customer experience and increase sales opportunities.
• Maintaining a thorough understanding of product features, pricing, promotions, and the company to effectively communicate with customers and answer any questions they might have.
• Assisting with customer escalations and resolving complaints or issues effectively and on time.
• Managing and supporting the customer loyalty programme, including assisting with sign-ups, resolving queries, tracking member activity, and promoting programme benefits to drive retention and repeat business.
• Documenting all interactions and transactions accurately in the CRM system.
• Participating in training sessions and ongoing learning opportunities to enhance product knowledge and sales skills.
• Staying updated on industry trends, market changes, and competitor activities to adapt sales strategies accordingly.

Requirements

• Matric / Grade 12 or equivalent qualification
• Minimum of 1 year proven experience in a customer service or sales role, preferably within a call centre or online sales environment.
• Excellent verbal and written English communication skills, with the ability to persuade, influence, present products, handle objections, and resolve customer queries or complaints effectively.
• Computer literate in MS Office (Word, Excel, Outlook), and experienced in using CRM systems, including the ability to navigate multiple systems simultaneously.
• General geographic knowledge of South Africa, with the ability to support customers with location-based queries where required.
• Own reliable transport or the ability to commute to work without hassle, and the willingness to work weekends and public holidays as required.

Qualifications

None specified

Salary & Benefits

Salary details not specified.