Western Cape: Project Manager – Managed Service Provider posted by Recruit-It

About the Role

As a Project Manager at our Managed Service Provider, you will be responsible for leading the onboarding of new US-based clients and managing projects to ensure seamless delivery. You will be the primary point of coordination and communication with US stakeholders, working closely with our Senior Project Manager in New York to align on delivery approach and client expectations.

Key Responsibilities

• Lead the onboarding of new US-based clients, acting as the primary point of coordination and communication.
• Confidently run client-facing meetings, project kick-offs, and regular delivery updates with US stakeholders.
• Initiate and manage projects in line with the company’s project management frameworks, tools, and governance processes.
• Partner closely with the Senior Project Manager in New York to ensure alignment on delivery approach, standards, and client expectations.
• Identify, engage, and manage client and internal stakeholders throughout the project lifecycle.
• Create, assign, and track project tasks, ensuring timely commencement and completion by all contributors.
• Monitor project progress against agreed scope, timelines, and budgets, proactively addressing risks and delays.
• Maintain and manage project snag lists, risks, assumptions, and dependencies.
• Ensure project management systems, status reports, and documentation are accurate and kept current.
• Coordinate internal service teams, third parties, and vendors in a high-intensity delivery environment.
• Maintain comprehensive project documentation including decision logs, change records, and lessons learned.
• Maintain a strong commercial awareness, ensuring projects remain within scope and protecting the company’s financial interests.

Requirements

• Confident, professional communicator able to represent the company’s credibility with US-based clients.
• Comfortable operating in an MSP or similarly high-intensity, delivery-focused environment.
• Highly reliable, organised, and self-motivated with strong personal accountability.
• Strong customer focus with the ability to manage expectations and handle difficult conversations calmly.
• Excellent written and verbal communication skills suitable for an international client audience.
• Approachable team player who collaborates effectively across time zones and teams.
• Strong attention to detail with a structured and methodical approach to work.
• Calm and resilient under pressure when managing competing priorities and tight timelines.
• Solution-oriented mindset with a willingness to take ownership and drive outcomes.

Qualifications

A formal project management qualification is required (e.g. PMP, PRINCE2, or equivalent). Microsoft, cloud, or security-related certifications are advantageous.

Salary & Benefits

Salary details will be discussed during the interview process.