Job Description
About the Role
The IT Specialist (End-User Support) role provides first-line technical support to end users, ensuring minimal disruption to business operations by delivering timely and effective support.
Key Responsibilities
- Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
- Log, track, and manage incidents and service requests via the helpdesk/ticketing system
- Diagnose and resolve technical issues both remotely and on-site
- Escalate complex issues to second-line support, vendors, or system administrators
- Install, configure, and maintain hardware, software, and peripherals
- Set up user accounts, devices, and access rights in line with company procedures
- Assist with password resets, account lockouts, and access-related issues
- Support Microsoft 365, Windows OS, Teams, Outlook, and other office applications
- Perform routine system maintenance, updates, and installations
- Maintain accurate IT asset registers
- Provide basic user training and guidance on systems and applications
- Document incidents, resolutions, and IT procedures
- Assist with onboarding, workstation setups, and office moves
- Identify recurring issues and report trends to management
Requirements
Relevant IT qualification (Diploma/Certificate/Degree)
Certifications such as CompTIA A, N, or Microsoft (advantageous)
Qualifications
Grade 12 (Matric)
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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