Job Description
About the Role
We are seeking an Operations Assistant to join our dynamic team delivering mobility solutions across Africa. As the bridge between global clients and our premium property network, you will be responsible for managing our digital platform to match client requests with the perfect accommodation solutions. With a passion for African travel and negotiation skills, we want someone who thrives in a fast-paced environment and has an entrepreneurial spirit.
Key Responsibilities
- Process booking requests from clients, agencies, travel managers, and corporate partners.
- Source and present appropriate property options tailored to client needs.
- Negotiate special requirements and terms between clients and properties.
- Process confirmed quotes and coordinate with the finance team for invoicing.
- Handle booking cancellations professionally while enforcing agreed terms.
- Hand over completed bookings to the guest liaison role for final touchpoints.
- Load requests onto the portal with complete accuracy under the supervision of the Operations Manager.
- Provide comprehensive administrative support to the broader operations team.
- Manage all client and tenant communication with a high level of professionalism.
- Coordinate reservation processes and oversee document management.
Requirements
- A Tertiary qualification is required, preferably a 3-4 year Diploma or Degree in Hospitality.
- At least 5 years in the travel/hospitality industry.
- Background in hotel front desks, serviced apartments, or as a booking agent.
- Proficient in MS Office Suite (Outlook, Word, Excel) and familiar with MS Teams/365.
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town City Centre
The admin, clerical, and secretarial sector plays a vital role in the Cape Town City Centre job market, typically employing individuals to provide administrative support to various industries. Generally, these roles are common in sectors such as finance, technology, and manufacturing, where efficient organisational skills are essential. Often, these positions require adaptability and a strong work ethic.
Typically, salaries for admin, clerical, and secretarial roles in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the R25 000 to R35 000 per annum range, while more senior roles may command salaries between R40 000 and R70 000 per annum. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills for admin, clerical, and secretarial roles in Cape Town City Centre include proficiency in Microsoft Office software, strong communication and interpersonal skills, attention to detail, organisational abilities, time management, and basic computer programming skills. These skills are often essential for performing tasks such as data entry, record-keeping, and customer service.
The admin, clerical, and secretarial sector is also common in the financial services sector, technology industry, manufacturing sector, and other industries that require administrative support. In these sectors, individuals with strong organisational and communication skills are in high demand.
Career development opportunities for individuals in admin, clerical, and secretarial roles in Cape Town City Centre often involve progression to senior administrative positions or transition into related fields like human resources, project management, or business administration. With experience and additional training, individuals can also explore career paths in areas like business analysis or data analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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