Pretoria: Client Services Manager posted by Hire Resolve

April 13, 2026 Jobs in Gauteng

Job Description

Hire Resolve’s Client is seeking a Client Services Manager that can join their team. You will report directly to the Head of Operations you will play a key role in consumer satisfaction. As the Client Services Manager, youll
take charge of shaping and executing the customer experience strategy, ensuring they deliver an exceptional
service to their consumers.

Duties & Responsibilities
Implement current CS projects, upcoming updates, and necessary adaptations to the CRM portal.
Understand the customer profile and approach accordingly.
Analyze customer data and develop training strategies to establish best practices.
Increase customer satisfaction by ensuring every interaction meets company standards.
Demonstrate a high level of Welcome, Approach, and Mix & Match energy while leading the team.
Monitor customer data to plan Actions-Interactions that boost satisfaction.
Ensure the team understands and is up-to-date on their CS profile and leadership profiles.
Build lasting relationships with customers and answer product-related questions.
Promote integrated sales by proposing all available purchase options based on customer demand.
Conduct in-depth Client Services to ensure excellence in the customer experience
Manage all communication portals of the company.

SKILLS & ATTITUDES
Passionate, curious, motivated, dynamic, and eager to contribute something unique.
Strong customer orientation, and a desire to share this passion with both the team and customers.
Highly sensitive to the experiences of those around you.
Creative, proactive, and friendly, able to foster a positive atmosphere within the team.
Strong knowledge and analytical skills regarding Client Services KPIs.
Highly flexible, with excellent time and pressure management abilities.
Experienced in developing others, CX training, and project management.
Excellent communication, influencing, management, and leadership skills.
Self-motivated, with the ability to motivate others and provide constructive feedback.

View Job Vereeniging: Storeman posted by Midvaal Recruitment

EXPERIENCE & QUALIFICATIONS
Financial, Insurance, Subscription and Debt management experience (Products)
Previous customer experience.
Experience with customer surveys, consumer behavior analysis, and customer analytics.
CRM knowledge preferred.
Team management experience preferred.
Fluent in English
Matric
Min 5-8 years Client Services experience in the financial industry of which at least 3 5 years are
within a managerial role

Should you be a match for this opening, Please send your CV to: .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer Service Jobs in Gauteng

In Gauteng, the customer service sector is generally thriving, with many companies investing in their teams to provide exceptional support to clients. Typically, this involves handling a high volume of calls, emails, and other inquiries, while ensuring timely resolutions to issues and maintaining a positive reputation for the organisation.

Typically, salaries for customer service representatives in Gauteng fall within a broad range, often between R20 000 – R50 000 per annum, depending on factors such as level of experience, company size, and industry sector. For example, those with basic customer service roles may start at one end of the spectrum, while senior or specialist roles can command higher salaries towards the upper end of this range. However, it’s essential to note that these are broad estimates and actual salaries can vary widely depending on individual circumstances.

Common skills required for a successful career in customer service include excellent communication and interpersonal skills, both written and verbal; ability to handle multiple tasks simultaneously and prioritise effectively; and strong problem-solving and conflict resolution abilities. Other valuable skills include empathy, adaptability, and a positive attitude towards dealing with difficult customers. In addition, experience with CRM software, chat tools, or other customer service technologies can be an added advantage.

Many industries in Gauteng commonly employ customer service representatives, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. These roles often involve working with diverse groups of clients, responding to a wide range of queries and concerns, and providing support across multiple channels, such as phone, email, and social media.

View Job Richards Bay: Operations Manager posted by Hire Resolve

For those looking to develop their careers in customer service, there are various opportunities for advancement and professional growth. Typically, experience in this field can lead to roles such as team leader or supervisor, where you’ll be responsible for managing a team of representatives and implementing process improvements. With additional training and certifications, it’s possible to move into more senior positions, such as customer success manager or account manager, where you’ll work closely with clients to build relationships and drive business growth.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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