Job Description
About the Role
We are seeking a highly skilled and experienced Front of House/Lodge Anchor to join our team at Luxury Lodge in KwaZulu Natal. As the face of our establishment, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience. You will also stand in as the lodge manager while on leave, requiring strong leadership skills and attention to detail.
Key Responsibilities
- Welcoming and hosting of guests
- Deadline orientated and a good eye for detail and ability to multitask
- Good planning and organizational skills
- Weekly Hosting
- Stock taking and month ends
- Respond to website, email and telephonic enquiries accurately, timeously and courteously
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department
Requirements
- At least 2 years Front of House supervisory or 3 years FOH experience
- Previous 4/5 star lodge/hotel experience (Essential)
- Must be of Sober habits
- Excellent Customer Relations
- Experience in Semper (Highly Beneficial)
- Fluent in MS Office, MS Word & MS Excel
- Excellent command of the English
- High level of telephone etiquette and excellent all-round communication skills
- Professional and well groomed
- Driver’s license (Essential)
Salary & Benefits
R 10 000 – R 12 000 per month (Depending on experience)
Single Accommodation and meals
3 weeks on, 1 week off
Starting Date: ASAP
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in KwaZulu-Natal
The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.
In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.
Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.
The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.
For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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