Johannesburg: Assistant Manager (Fourways) posted by Toys R Us & Babies R Us South Africa

About the Role

We are seeking an exceptional Assistant Manager to join our team at Toys R Us & Babies R Us South Africa in Fourways, Johannesburg. As a key member of our store management team, you will be responsible for driving sales growth, delivering outstanding customer experiences, and ensuring seamless store operations. If you’re passionate about retail and committed to excellence, we want to hear from you.

Key Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results.
• Enforce and implement AWESOME customer service to give customers a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put the Customer first.
• Develop, motivate, and inspire respective teams in an ENTHUSIASTIC manner.
• Maintain store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break, and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results.
• Handle customer complaints in a calm and professional manner.
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages, and theft.
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor, and enforce all SOPs.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning, and logistics).
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties.
• Ensure promotions are executed timeously and execution is planned in advance.

Requirements

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts

Qualifications

• Management Position for a minimum of 3 years within a Retail Environment

Salary & Benefits

• Provident Fund
• Discretionary Bonus
• Store Performance Bonus