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Western Cape: Guest Service Manager posted by Craven Cottage CC

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Job Description

About the Role

As a Guest Service Manager at Craven Cottage CC, you will be responsible for overseeing all front office operations, ensuring every guest interaction reflects our luxury brand standards, and driving exceptional service delivery to our discerning clientele.

Key Responsibilities

  • Oversee all front office operations including check-in, check-out, concierge, and butler services.
  • Ensure every guest interaction reflects the luxury brand standards.
  • Handle and resolve guest complaints, requests, and escalations swiftly and professionally.
  • Monitor daily arrivals and departures, coordinating VIP and special occasion arrangements.
  • Lead, coach, and develop the Guest Service team through regular briefings and performance reviews.
  • Review guest feedback and online reviews on GuestRevu, TripAdvisor or similar; develop action plans for continuous improvement.
  • Manage room assignments, upgrades, and allocation in collaboration with Reservations and Housekeeping.
  • Maintain current knowledge of all hotel facilities, local attractions, and VIP guest preferences.
  • Ensure the lobby and reception areas are impeccably presented at all times.
  • Monitor and manage the shift schedule, ensuring adequate coverage during peak periods.
  • Collaborate with all departments to ensure seamless coordination for the guest journey.
  • Assist in preparing departmental budgets and managing operational costs.

Requirements

Diploma or Degree in Hospitality Management or equivalent.

Minimum 5 years’ front office experience, with at least 2 years in a management role.

Luxury or 5* international hotel experience is essential.

Proficiency in GuestRevu, Protel, Opera or similar PMS.

Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele.

Qualifications

No qualifications mentioned.

Salary & Benefits

No salary information available.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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