Job Description
About the Role
Cash Crusaders is seeking a highly skilled Product Specialist / Training Content Developer to join our People & Culture Learning & Performance department. As an in-house technical authority and lead content creator, you will be responsible for developing and delivering accurate, engaging, and practical product-knowledge and training content across all major and emerging categories.
Key Responsibilities
* Research, write, film, edit, and publish accurate, engaging, and bite-sized training modules for the LMS on all major and emerging product categories.
* Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides, and authenticity checklists used daily by store teams.
* Develop and manage certification and re-certification assessments (including practical photo/video submissions).
* Continuously deepen expertise on specifications, common faults, fakes, grading criteria, and valuation indicators across all traded categories.
* Stay ahead of new releases, technology trends, and counterfeit techniques through self-directed research and market observation.
* Serve as the national technical escalation point for complex authenticity, grading, or valuation queries from stores.
* Partner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns.
* Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes.
* Monitor and report certification rates, average scores per category, and correlation with mystery-shopper product-knowledge results and store gross profit.
* Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately.
Requirements
* Degree or diploma in electronics, audio engineering, music technology, multimedia, education, or related field (advantageous).
* 37 years hands-on experience with consumer electronics, mobile devices, hi-fi, gaming, musical instruments, or similar retail/technical environment.
* Proven track record creating training content (LMS modules, video tutorials, guides) portfolio required at interview.
* Competent video filming and editing skills (high-quality phone-based editing acceptable).
* Experience with any LMS platform advantageous.
* Basic graphic design ability (Canva, Photoshop or equivalent).
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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