Job Description
About the Role
We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross-functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.
Key Responsibilities
- Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
- Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
- Develop and maintain detailed project plans, timelines, and documentation
- Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
- Track project milestones and escalate potential delays to leadership
- Schedule and facilitate project meetings, prepare agendas and record minutes
- Support risk management, issue tracking, and resolution planning
- Ensure compliance with SLA commitments and contractual obligations
- Monitor project KPIs and support post-implementation reviews
Requirements
Experience:
- 24 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
- Proven track record of delivering client onboarding, transitions, or process improvement projects,
- Demonstrated involvement in UAT or software testing phases
- Familiarity with tools like Monday.com, or MS Project is advantageous
- Ability to work flexible hours
- Own vehicle
Skills:
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Analytical and detail-oriented approach to problem-solving
- Proven ability to work under pressure and meet tight deadlines
- Collaborative mindset and stakeholder management finesse
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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