Job Description
About the Role
We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security, Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments. The successful candidate will be responsible for delivering medium to high-level technical support, ensuring system uptime, maintaining strong customer relationships, and supporting installations, commissioning, and maintenance activities across multiple client environments.
Key Responsibilities
- Medium to high-level technical support on systems, hardware, and software (onsite, remote, and telephonic)
- Acting as technical liaison with customers
- General fault finding and troubleshooting
- Infrastructure fault finding and commissioning
- Project and system commissioning
- Technical training for customers and internal teams
- Supporting technical sales lead development
- Attending service calls across all installed hardware/software sites
- Assisting with database-related issues (e.g. SQL Express)
- Maintaining accurate ticket updates within the incident management system
- Ensuring continuous customer communication regarding service issues
- Coordinating small installations and ensuring client requirements and deadlines are met
- Scheduling and performing hardware/software maintenance as per SLA and supplier requirements
- Maintaining accurate maintenance documentation
- General administrative duties (timesheets, documentation, reporting, health & safety)
- Customer, supplier, and technical assistant training
- Providing peer support when required
Requirements
- 5+ years function-related experience
- 2+ years leading teams
- 2+ years project experience
- 3+ years security software & hardware installation
- 5+ years BES/SQUBE or SYNERION software & hardware implementation and commissioning
- Networking skills (TCP/IP, DHCP, Static IP, VLAN N+ beneficial)
- Electronic skills (low current power, relays)
- Experience installing turnstiles, vehicle barriers, and mantraps
- Certification/experience installing and commissioning CCTV and Access Control solutions including:
- Fire certification (advantageous)
- Building Management Systems experience (Tridium advantageous)
- Strong structured fault-finding methodology
- Software and hardware installation experience
- High customer service orientation
Qualifications
- Grade 12 or equivalent / College Diploma
- MCSE and/or N+/A+ or National Diploma in Electronic/Electrical Engineering (advantageous)
- Access Control and/or Time & Attendance systems certification
- Microsoft Office proficiency (Word, Excel, Visio, PowerPoint)
- PSIRA Certification (Grade EC)
- SQL query experience (advantageous)
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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