Durban: Credit Controller – Umhlanga, Durban posted by Mindmatch Consulting

About the Role

We are seeking an experienced and proactive Credit Controller who will be accountable for recovering unpaid money that is due to our company from its clients. The role of credit controller is key to our success and growth plans as it directly aids our corporate cashflow. As a Credit Controller, you will ensure all clients within your portfolio are contacted in a timely manner and pay in line with the trading terms of the invoices.

Key Responsibilities

• Proactively contact customers by phone to ensure invoices are clear for payment
• Collect commercial debt in line with monthly targets via telephone and written correspondence
• Manage key commercial accounts
• Act as a point of contact for any complex query escalations from other team members
• Assist with other ad-hoc duties within the department
• Process customer invoices, payments, credit notes, and associated transactions in accordance with the Financial Control Systems deadlines and targets.
• Take ownership of the root cause of invoice queries by supporting and engaging with stakeholders to identify and implement solutions
• Evaluate accounts for debt collection and legal action, escalating where appropriate to the Credit Control Manager
• Advise the Credit Control Manager of potential risks with clients defaulting on payments.

Requirements

• Previous demonstratable experience of working as a Credit Controller
• Ability to work to tight deadlines in a busy environment
• Strong communication skills with the ability to resolve queries both written and spoken
• Excellent attention to detail with a focus on accuracy
• Demonstrable experience of prioritising tasks
• Excellent IT skills including previous experience with Excel, Word, and Outlook.
• Ability to build and maintain strong relationships with customers to collect overdue payments and find appropriate resolutions to their account queries
• Strong team player, with the drive and flexibility to support others in the team.
• Telecoms/Technology experience would be desirable
• Ability to keep calm under pressure and work to tight deadlines
• Professional telephone manner
• Experience in using Sage 200 cloud desirable
• A positive ‘can do’ attitude with the desire to archive targets at all times.

Salary & Benefits

Salary details not specified