Job Description
About the Role
The Service Supervisor role at Stonebridge HR Solutions is a critical position that oversees daily operations in the service department, ensuring excellent customer service, efficient workflow, and team productivity. The ideal candidate will be responsible for handling customer inquiries, ensuring compliance with company policies and industry standards, and providing our clients with safety, high-quality services, technical support, and other resources.
Key Responsibilities
- Customer Service excellence: Maintain a good customer service score while also ensuring that most of customer complaints are resolved within 24-48 hours.
- Equipment maintenance and service efficiency: Complete all of preventive maintenance schedules on time to reduce breakdowns. Ensure that emergency repairs are responded to very quickly and reduce downtime through proactive servicing.
- Team performance and development: Conduct training for employees on equipment handling and servicing, Ensure a high safety and hygiene standard in all service operations.
- Compliance and quality assurance: Ensure compliance with equipment hygiene regulations and ensure all service activities comply with industry regulations and standards.
- Cost and Resource management: Reduce service operational cost by a certain percentage through efficiency improvement. Optimize spare parts inventory, ensuring an availability rate of most for essential parts.
- Team Leaderships and Performance: Train and mentor team members to improve efficiency and compliance. Monitor individual and team performance against set goals. Maintain a high level of team management and retention.
Requirements
- Grade 12 / Matric or equivalent qualification
- 3-5 Years related experience
- Syspro knowledge would be an advantage
- Experience in operations, and supervisor roles.
- Knowledge of catering or commercial kitchen equipment is a strong advantage.
Skills Required
- Proficiency in Microsoft Office Suite
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
- Customer Service
- Proven experience in a coordination, scheduling, or administrative role, ideally within a service-based or equipment-related industry.
Competencies
- Technical Expertise
- Customer Service and Relationship Management
- Leadership and Team management
- Problem-solving and decision making
- Communication and interpersonal skills
- Operational and resource management
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Western Cape
In Western Cape, South Africa, the demand for skilled Engineering Management professionals is consistently high, with a strong focus on supporting the growth and development of various industries. Typically, these roles are found in sectors such as technology, manufacturing, and energy, where complex systems and processes require expert oversight. Generally, companies in these industries seek out candidates who can effectively manage teams, drive innovation, and ensure operational efficiency.
For Engineering Management positions in Western Cape, the salary range is broad and can vary significantly depending on factors like experience, company size, and industry sector. Typically, entry-level roles may start within a broad range of R500 000 to R1 million per annum, while senior positions can command salaries upwards of R2 million to R5 million or more. However, it’s essential to note that these are general estimates, and actual salaries can differ significantly based on individual circumstances.
Common skills for Engineering Management roles include: project management methodologies; technical expertise in areas such as mechanical engineering, electrical engineering, or civil engineering; leadership and team management skills; excellent communication and problem-solving abilities; proficiency in engineering software and tools; data analysis and interpretation skills; and strategic thinking and planning capabilities. Often, companies also value candidates with experience in lean manufacturing, Six Sigma, or other quality control methodologies.
Engineering Management roles are commonly found in industries such as technology, where innovation and R&D drive business success, financial services, where complex systems require expert management, and manufacturing, where operational efficiency is critical to competitiveness. In these sectors, engineers manage cross-functional teams, develop and implement process improvements, and ensure compliance with regulatory requirements.
For career development, Engineering Management roles offer a range of opportunities for growth and advancement. Typically, senior positions lead to roles such as Director of Engineering or Head of Operations, where candidates can leverage their technical expertise and leadership skills to drive business strategy. Often, promotions also involve taking on additional responsibilities, such as leading large-scale projects or overseeing multiple teams.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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