Job Description
About the Role
We are seeking an exceptional Hospitality Manager to join our luxury private game reserve in the Eastern Cape. As a polished and experienced professional, you will be responsible for delivering unparalleled guest experiences across multiple lodge and exclusive-use villa settings. With a focus on understated elegance and immersive safari experiences, this intimate high-end property attracts discerning local and international guests.
Key Responsibilities
- Oversee and manage daily hospitality operations across the lodge
- Lead, train, and develop the front-of-house and hosting team
- Ensure a seamless, personalised, and consistently exceptional guest experience from arrival to departure
- Manage guest preferences, special requests, and service recovery with confidence
- Coordinate dining experiences, special events, and bush dining in conjunction with the kitchen team
- Assist with stock control, ordering, and cost management
- Maintain and uphold the reserve’s luxury service standards across all touchpoints
- Liaise with guides, management, and support teams to ensure smooth operational flow
- Host agents, VIPs, and media guests as required
Requirements
- Minimum 3 to 5 years’ hospitality management experience within a luxury lodge environment
- Relevant hospitality qualification advantageous
- Proven ability to lead and develop a guest-facing team
- Strong F&B knowledge and hosting skills
- Experience with reservations, guest administration, and lodge management systems
- Sound understanding of financial controls and stock management
- Excellent English communication skills – additional languages advantageous
Qualifications
- Valid South African driver’s license
- Comfortable living and working in a remote, live-in bush environment
- Stable work history with outstanding, contactable references
Salary & Benefits
Market-related salary (details shared with shortlisted candidates)
Note: Live-in accommodation and meals provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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