Job Description
About the Role
We are seeking a highly motivated and experienced Management Trainee to join our team in Johannesburg, South Africa. As an Auto Finance Commission Redress Management Trainee English On site Johannesburg, you will play a critical role in designing, delivering, and evaluating training for FCA-regulated Auto Finance Redress operations. You will work closely with clients to ensure agents are fully equipped to deliver compliant, high-quality service to UK customers across voice and email channels.
Key Responsibilities
- Participate in client-led training and certification programs to gain full knowledge of processes, FCA compliance standards, and the clients operational framework
- Deliver onboarding and ongoing training to agents, including process, compliance, and soft skills training
- Train and certify agents according to the clients framework, ensuring standards are consistently applied
- Develop training materials, guides, and resources aligned with client requirements
- Evaluate agent performance, provide targeted coaching, and document outcomes
- Collaborate with QA and Team Leaders to identify learning gaps and implement solutions
- Maintain accurate training records in Salesforce or LMS for audit and compliance purposes
- Support training readiness for new processes, campaigns, or regulatory updates
Requirements
- Either Higher Certificate/Diploma preferably in Finance, Business, Education, or related field
- Formal training certification (e.g., CIPD, Train-the-Trainer, or equivalent)
- Experience in training or coaching in contact centre/financial services environments
- Strong understanding of FCA regulations, redress processes, and Treating Customers Fairly (TCF) principles
Qualifications
- No qualifications mentioned in the original job description.
Salary & Benefits
- No salary information is provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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