Job Description
About the Role
We are seeking a highly skilled Customer Service Consultant to join our team in Bellville. As a key member of our customer support team, you will be responsible for providing exceptional service to both internal and external customers, ensuring that their queries are resolved promptly and efficiently.
Key Responsibilities
- Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
- Advise and educate customers on the company procedures for the different billing models
- Handle monthly account and e-wallet queries via telephone, WhatsApp chatbot, and company ticketing system
- Create, assign, escalate, follow up, and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, update of customer profiles, and reporting
- Sending bulk emails and SMSs communication to customers
Requirements
- Grade 12 and at least 2 years experience in a call centre/customer support environment
- Strong administration, organising, problem-solving, and time management skills
- Computer literate with proficiency in MS Outlook/Excel/Word and Internet
- Formal business writing and professional communication skills in both Afrikaans and English
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town City Centre
As the hub of South Africa’s economy, Cape Town City Centre is home to a diverse range of industries that often require exceptional customer service and support skills. Typically, companies in this region prioritize providing top-notch support to their customers to maintain a competitive edge. Generally, careers in customer service and support are in demand across various sectors, including technology, financial services, manufacturing, and more.
When it comes to salary expectations for customer service and support roles in Cape Town City Centre, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions fall within the range of R20 000 – R40 000 per annum, while more senior roles can command salaries ranging from R50 000 – R100 000 per annum or more, depending on individual qualifications and performance. However, please note that these figures are general estimates and may not reflect actual salaries offered by specific companies at any given time.
Common skills required for customer service and support roles in Cape Town City Centre include excellent communication skills, problem-solving abilities, a positive attitude, and the ability to work well under pressure. Typically, experience working in customer-facing environments is highly valued, as are languages such as Afrikaans, English, or isiZulu. Additionally, basic IT skills, including proficiency with software applications like CRM systems or helpdesk tools, are often necessary for success in these roles.
Industries commonly employing customer service and support staff include the financial services sector, technology industry, manufacturing sector, and healthcare. These sectors require a high level of customer engagement and issue resolution, making them well-suited to individuals with strong interpersonal skills and problem-solving abilities.
Career development opportunities for those in customer service and support roles are varied and can lead to more senior positions within the same organisation or even lateral moves into related fields such as sales, marketing, or operations. Generally, experience and performance evaluations play a significant role in determining career progression, while continuous learning and professional development are essential for staying competitive in an ever-changing job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts