Bryanston: Travel Designer posted by RMV Solutions Recruitment

Travel Architect / Designer Location: Johannesburg My client is a luxury inbound travel specialist creating bespoke African journeys for international travellers. With deep destination knowledge, trusted supplier partnerships, and strong operational precision, they deliver highly personalised, seamless travel experiences. Their approach combines authenticity, attention to detail, and a strong human touch to ensure every journey across Africa is immersive, well-managed, and memorable from start to finish My client is seeking a senior, client-facing Travel Architect to own the end-to-end client journey from lead qualification and itinerary design to proposal delivery, booking oversight, in-travel support, and post-travel retention. This role requires exceptional destination knowledge, commercial accuracy, and the ability to design and deliver high-touch luxury African journeys for international travellers Key Responsibilities Lead Intake & Qualification Manage new leads via CRM and conduct detailed client discovery Assess travel purpose, budget, dates, preferences, and travel style Perform visa and travel restriction checks Establish rapport and position as the trusted travel expert Research & Itinerary Design Design multi-country African itineraries with thoughtful routing and pacing Research flights, accommodation, experiences, tours, and transfers Obtain supplier quotes, evaluate promotions, and confirm availability Refine itineraries based on client feedback Proposal Development Compile polished, accurate proposals with clear pricing breakdowns Present proposals via email, calls, or virtual meetings Conduct thorough pricing accuracy checks Booking Oversight & Supplier Coordination Oversee bookings managed by support staff while retaining accountability Quality-check supplier confirmations Issue invoices, process payments, and manage ROE/FOREX considerations Monitor release dates and ensure financial accuracy Documentation & Pre-Travel Processing Conduct visa, passport, insurance, and compliance checks Approve final travel documentation and branded travel packs During-Travel Support Prepare detailed client briefs for on-ground suppliers Manage complex issues, disruptions, and escalations Deliver exceptional client care throughout the journey Post-Travel Client Retention Conduct personal follow-ups with clients Capture feedback and preferences in CRM Encourage reviews, referrals, and repeat business Requirements & Experience 5 years’ inbound travel consulting experience in luxury FIT markets Proven experience designing multi-country African itineraries Strong commercial and pricing accuracy skills CRM proficiency (HubSpot advantageous) Tourplan knowledge advantageous