Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and proactive Assistant Reservations Manager to join a prestigious Luxury Property Group in Cape Town. This role combines hands-on travel design, team supervision, systems governance, and commercial accountability, ensuring operational efficiency, service excellence, and consistent brand delivery across all markets.
Key Responsibilities
- Travel Design & Guest Experience Research, design, and curate high-end itineraries for B2B and B2C guests
- Support Travel Designers in crafting seamless, guest-focused journeys across all properties
- Maintain expert knowledge of destinations and third-party products
- Review complex or high-value bookings for feasibility and guest alignment
- Identify upsell and cross-sell opportunities
- Approve discretionary discounts within authorised thresholds
- Step into full managerial capacity in absence of Head of Reservations
- Collaborate with Operations and other teams to ensure seamless guest experiences
- Book domestic and international flights and third-party services
- Manage peak period inventory strategically
- Booking Performance & Revenue Integrity
- Monitor booking pace, occupancy levels, and peak availability
- Support tactical offers and ensure correct application
- Track cancellation trends and implement mitigation strategies
- Ensure rate integrity and compliance with discount policies
- Participate in commercial reviews and provide operational insights
- Support departmental revenue targets
- Team Leadership & Development
- Supervise, mentor, and motivate the Reservations team
- Conduct quality control audits on bookings and communications
- Provide structured coaching and feedback to Travel Designers
- Assist with onboarding and probation processes
- Implement training plans and calendars
- Manage team scheduling for adequate coverage
- Handle escalated guest or agent matters professionally
- Systems & Process Governance
- Ensure accurate use of reservation systems, CRM, and booking platforms
- Maintain CRM hygiene and pipeline tracking
- Oversee rate loading accuracy across systems and third-party platforms
- Identify system inefficiencies and recommend improvements
- Implement SOPs and operational standards
- Support automation and process improvement initiatives
- Financial & Compliance Oversight
- Ensure timely follow-up of deposits and outstanding payments
- Monitor upcoming payments and support team accountability
- Liaise with Finance on reconciliations and queries
- Support margin awareness and responsible discount application
- Assist in preparing weekly and monthly performance reports
- Customer Retention
- Monitor itineraries and handle travel-related issues
- Manage customer complaints efficiently and ensure timely resolution
- Follow up with guests during and after travel experiences
Requirements
- Demonstrated experience in a comparable leadership role within luxury hospitality, safari, or high-end travel
- Excellent written and verbal communication skills
- Proven accuracy and attention to detail
- Motivated to meet and exceed sales and performance goals
- Strong negotiation, planning, and organisational skills
- Creative, initiative-driven, and solutions-focused
- Team player with a positive and approachable attitude
- Ability to build relationships with diverse clients and cultures
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Knowledge of Res Request, Safari Portal, and HubSpot advantageous
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- R37,000 – R40,000 DOE
Location
Cape Town
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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