Job Description
About the Role
We are seeking an Experienced Central Reservations Manager to join our international hospitality group based on-site at their SA head office in the Northern Suburbs, Cape Town. The ideal candidate will lead and manage the Central Reservations Office (CRO), ensuring all inbound reservations enquiries are handled to the highest standard across voice, email, & digital channels.
Key Responsibilities
- Lead and manage the Central Reservations Office (CRO)
- Handle all inbound reservations enquiries to the highest standard across voice, email, & digital channels
- Drive conversion, optimise rate, and deliver a seamless guest experience that reflects the values and standards of the brand servicing their UK properties
- Implement and maintain AOR: Reservations Conversion & Revenue Optimisation Systems, Data & Reporting, Guest Experience & Quality Standards, Cross-Functional Collaboration, Compliance & Administration, CRO Operations & Team Leadership
Requirements
- At least 2 years’ experience in a similar Central Reservations Management position
- Expertise in hotel PMS and/or channel management systems
- Tertiary hospitality qualifications
Qualifications
None mentioned.
Salary & Benefits
Competitive company perks
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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