Cape Town Region: Operations Manager – Hospitality posted by Bidvest Prestige

ROLE PURPOSE To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs) MAIN OUTPUTS Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy. Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person. Establish and monitor a cleaning plan for each building in accordance with the service level agreements Conduct site visits of allocated sites and report on activities, results and recommendations. Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment Control and management of Company assets. Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures Ensure to maintain health and safety requirements on sites, keep safety file up to date Ensure the staff is trained on Health and Safety as required by the OSH Act Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts Manage direct expenses and overheads, and all factors affecting the profitable performance of the area Provide monthly horizontal feedback and variance explanations QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification SAFMA Certified facilities Supervisor Matric (Senior Certificate) Valid SA Drivers License 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services Basic knowledge of HR related issues and procedures; Property Management MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365 Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems FUNDAMENTAL COMPETENCIES Initiative/Proactivity Deadline Driven & Highly Motivated Stress Tolerant Excellent Written Communication Capacity Building Coaching Customer Focus & Quality Management Negotiation Skills Analytical Skills & Process Improvement Financial Planning and Strategy Teamwork & Partnering Relationship Building Interactive Reasoning, Strategic Thinking & Strategic Planning Excellent Oral Communication