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Durban: Brand Ambassador – (KwaZulu Natal) posted by PnS Group Ltd

Job Description

Job Purpose: The purpose of the job is to drive, develop and grow sales in line with the companys and clients requirements through effective sales and stock management, as well as building the clients brands through experiential shopper engagement. Minimum Requirements: Grade 12 Previous FMCG/Retail experience advantageous 1 – 2 Years relevant experience Ownership of a Smart Mobile Phone Key Competencies and Skills: Problem Solving > Ability to identify, analyse, organise and solve problems and issues in a timely and effective manner. Responsibility > Takes personal responsibility for their actions and their consequences. Believes they are in charge of their own future. Recognises their ability to influence outside forces and does not attribute their successes or failures to luck or to the power of others. Negotiation > Ability to effectively explore alternatives and positions to reach outcomes that gain all parties support and acceptance. Relationship Building > Ability to develop and maintain professional business associations at all levels including seniors, juniors, peers, colleagues customers, clients, service partners, government and community stakeholders. Stress Tolerance (Resilience) > Strikes a clear balance and sets boundaries between work and rest/relaxation. Puts in the effort to get the job done well and stays calm under pressure. Handles disappointment and/or rejection while maintaining effectiveness. Customer/Commercial customer Service Orientation > Ability to make an effort to listen to and understand both internal and external customers; anticipating customer needs; gives high priority to customer satisfaction. Impact > Ability to create a good first impression, command attention and respect and demonstrate confidence. Commercial Acumen > The ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Communication Verbal and Written > Ability to verbally expresses ideas effectively to individuals and groups, both in formal and informal settings and to express ideas clearly in writing and compose written materials in a clear and concise manner, tailored for relevant audiences. Driven (Results Oriented) > Achievement-motivated. Focuses persistently on outcomes, establishing goals, monitoring progress towards them and ultimately achieving them. High internal standards that drive them to do well. Takes pride in positive contributions and always wants to exceed personal best. Planning and organising > Ability to establish a course of action for self or others to accomplish a specific goal through effective planning, appropriate assignment of personnel and appropriate allocation of other resources.

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About Customer service / support Jobs in eThekwini

In the eThekwini region of South Africa, the customer service and support industry is a common sector for employment, particularly among those seeking flexible and entry-level positions. Typically, job seekers in this field can expect to find opportunities in various industries, including technology, financial services, and manufacturing.

Generally, salaries for customer service representatives in eThekwini fall within broad ranges, often between R200 000 and R400 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly based on individual circumstances. For instance, a senior customer support specialist with extensive experience in a large corporation may earn on the higher end of this range, while an entry-level representative working for a small startup might start at the lower end.

Common skills required for customer service and support roles include strong communication and interpersonal skills, ability to work well under pressure, basic computer literacy, and a willingness to learn. Typically, these roles also require employees to be patient, empathetic, and able to handle multiple customer interactions simultaneously. In addition to these core skills, experience working in a call centre environment is often preferred, as it provides valuable training in managing customer queries and resolving issues efficiently.

The industry sectors that commonly employ customer service representatives include the financial services sector, technology industry, manufacturing sector, and retail. These roles are often found in various company types, including multinationals, small to medium-sized enterprises (SMEs), and startups.

Career development opportunities for those working in customer service and support are numerous. Typically, employees can progress to senior roles, such as team leader or supervisor, where they oversee a team of representatives and contribute to process improvements. In some cases, employees may also be considered for management positions, such as department head or operations manager, which require additional education and experience. Furthermore, many companies offer training and development programs to help employees enhance their skills and move into specialist roles within the organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in eThekwini

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