Durban: Software Implementation Engineer (AI & Agentic Workflows) posted by Pronel Consultants

About the Role

Pronel Consultants, a leading and fast-growing company at the forefront of Artificial Intelligence and Enterprise Architecture, is seeking a Software Implementation Engineer to help architect, deploy, and optimise AI-driven agentic workflows that function as a digital workforce for enterprise clients. This is not a traditional support role but a high-impact engineering and client-facing opportunity for someone who wants to build real-world AI systems that don’t just respond but execute, automate, and deliver measurable ROI.

Key Responsibilities

* Design and implement autonomous AI agent workflows that manage end-to-end business processes.

* Develop intelligent automation solutions for customer engagement, lead qualification, follow-ups, and complex enquiry resolution.

* Create scalable logic structures that enable AI agents to operate efficiently and reliably.

* Lead integrations with enterprise platforms, including CRM systems, payment gateways, and communication platforms.

* Develop and maintain API connections to ensure seamless data flow across multiple business systems.

* Configure and optimise integrations to support enterprise-scale operations.

* Build and orchestrate AI-driven workflows using webhooks, triggers, and event-based architectures.

* Ensure real-time synchronisation between AI agents and client databases.

* Troubleshoot and optimise automation processes for maximum performance.

* Collaborate with stakeholders to understand business objectives and translate them into technical solutions.

* Facilitate requirements gathering sessions and provide consultative guidance on AI implementation strategies.

* Present technical concepts clearly to both technical and non-technical audiences.

* Develop testing protocols to validate AI agent performance and reliability.

* Ensure workflows adhere to business rules, compliance requirements, and operational guardrails.

* Monitor system performance and continuously optimise solutions post-implementation.

* Analyse key performance metrics and identify opportunities for improvement.

* Measure solution effectiveness and demonstrate value through data-driven insights.

* Support continuous enhancement initiatives across client implementations.

Requirements

* Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.

* Experience working with AI agents, LLM orchestration, or intelligent automation solutions.

* Strong understanding of RESTful APIs and webhook architectures.

* Knowledge of Retrieval-Augmented Generation (RAG) and/or Voice AI technologies.

* Proficiency in Python and data transformation processes.

* Experience integrating enterprise software platforms and business systems.

* Strong analytical and problem-solving abilities.

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary or benefits information mentioned in the original job description)

Technology Exposure

The successful candidate will have the opportunity to work with:

* OpenAI, Google Gemini, and ElevenLabs

* AI Agent Platforms

* n8n and workflow automation tools

* Serverless cloud infrastructure

* Vector databases

* Event-driven architectures and enterprise integrations

What’s on Offer?

* Opportunity to work on cutting-edge AI and automation projects.

* Exposure to enterprise-level implementations and emerging technologies.

* Collaborative, high-performance environment focused on innovation.

* Clear opportunities for growth and career advancement.

* The chance to play a key role in shaping the future of AI-driven business operations.