Job Description
The ISP Coordinator is an administrative operations role responsible for supporting the scheduling of new fiber-to-the-home (FTTH) installations in the residential sector. This includes confirming appointments with customers, dispatching technicians, updating internal systems, and initiating authorizations (locates) for internal bury drops with the relevant authorities. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The ISP coordinator plays a crucial role in ensuring successful installations for the business and its customers.
Required Experience & Skills
- Must have a matric or equivalent qualification
- Telecommunications or fiber maintenance background
- A strong command of spoken English
- Willing to work night shifts to align with USA business hours
- Proficiency with dispatch and contractor coordination using operational systems and Excel-based tracking tools
- Strong organizational and customer service skills
- Proficiency in Excel and operational support tools
- Ability to manage competing priorities and support multiple teams
- Ability to work effectively with internal and external field teams
Key Responsibilities
- Confirm fiber installation appointments with customers
- Set up customer reminders (calendar invites, texts, phone calls, etc.) for their upcoming fiber installation
- Manage and document all work on the systems provided
- Call in and track locates for internal fiber bury drops
- Support technician coordination and rescheduling
- Follow through on all jobs until completion
- Ensure any failed installations are properly recorded for reporting purposes
- Maintain accurate records across platforms
- Verify contractor invoices and work completion per the agreements
- Attend daily scheduling calls and any other operational meetings as required
Work Schedule & Compensation Notes
- This is a full-time, non-exempt position based on a 40-hour work week.
- Primarily based in the office around Melrose, Johannesburg.
- Working hours:
- 2:00 PM to 11:00 PM (Monday to Friday) – From the 2nd Sunday of March until the 1st Sunday of November
- 3:00 PM to 12:00 AM (Monday to Friday) – From the 1st Sunday in November until the 2nd Sunday of March
- US public holidays will apply. South African public holidays will not apply
- 15 days of leave
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Office Automation Jobs in Gauteng
In Gauteng, South Africa, the office automation field is experiencing steady growth due to the increasing demand for digital transformation and process efficiency. Typically, this sector drives business operations forward by automating routine tasks, improving data management, and enhancing overall productivity. Generally, office automation roles are in high demand across various industries, making it an attractive career path for job seekers.
When it comes to salaries, it’s essential to note that salary ranges vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, a common salary range for office automation professionals in Gauteng is typically between R500 000 to R1 million per annum, with some senior roles potentially exceeding this amount. However, please be aware that actual salaries may differ significantly due to individual circumstances.
Common skills required for office automation roles include proficiency in Microsoft Office software, experience with document management systems, knowledge of cloud-based applications, programming languages such as Python or Java, and data analysis skills. Typically, candidates with a degree in information technology or a related field are well-suited for these roles. Additionally, strong analytical and problem-solving skills, attention to detail, and excellent communication abilities are often essential.
Office automation professionals can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and public administration. These roles often involve working closely with colleagues to implement process improvements, ensure data accuracy, and maintain system integrity.
Career development opportunities abound for office automation professionals in Gauteng. Typically, job seekers can expect career progression through promotions to senior roles or specialising in a specific area of interest, such as cloud computing or cybersecurity. Many companies also offer training and development programs to equip employees with the latest skills and technologies. By acquiring new skills and staying up-to-date with industry trends, office automation professionals can enjoy a fulfilling and rewarding career in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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