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Cape Town: Senior Key Accounts Manager – Fintech/Payments/Finance Industry sector posted by Time Personnel

Job Description

REQUIREMENTS

  • University undergraduate qualification essential
  • Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous
  • Minimum 5+ years’ client-facing experience, preferably within ecommerce, SaaS, payments, or fintech
  • Strong commercial and business acumen
  • Proven track record of exceeding goals and targets
  • Exceptional interpersonal and written communication skills
  • Strong analytical and problem-solving abilities
  • Retail and/or payments/finance industry experience advantageous
  • Ability to thrive in a fast-paced, high-growth environment
  • Demonstrated involvement in extracurricular or leadership activities
  • Strong values, integrity, and professional ethics

DUTIES

  • Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup
  • Build and maintain strong, long-lasting merchant relationships to ensure exceptional client service and retention
  • Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently
  • Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values
  • Maintain accurate merchant information, including KYC, billing details, and fee structures
  • Drive merchant marketing initiatives in collaboration with internal marketing teams
  • Support sales and upselling opportunities for both prospective and existing merchants
  • Gather merchant feedback and provide insights and recommendations to the product team
  • Develop and maintain FAQs, support documentation, and operational processes
  • Identify and proactively manage potential merchant risks and retention opportunities
  • Coordinate merchant offboarding processes where required
  • Collaborate cross-functionally across departments in a high-growth startup environment
  • Contribute beyond core responsibilities where needed, demonstrating adaptability and initiative

Salary: R negotiable dependent on experience
 
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Marketing Jobs in Western Cape

In the Western Cape region, the marketing industry is typically vibrant and competitive, with many opportunities available across various sectors. The demand for skilled marketers continues to grow as businesses look to expand their online presence and engage with customers more effectively. This has led to a relatively high level of job satisfaction among marketers in the area.

When it comes to salaries, it’s generally true that marketing professionals in Western Cape can expect a competitive package. However, actual salary ranges vary widely depending on factors such as experience, company size, and industry sector. For example, senior marketing managers or those with extensive experience may earn significantly more than entry-level marketers. Additionally, multinational companies operating in the region may offer salaries that are slightly higher than local businesses.

Common skills required for a successful marketing career in Western Cape include digital marketing expertise, creative problem-solving, and excellent communication and project management skills. Marketers often need to be well-versed in analytics tools, social media platforms, and content creation strategies. They should also possess a strong understanding of market trends and consumer behavior. Other key skills include leadership, collaboration, and adaptability.

The technology industry is one sector that commonly employs marketers, as many companies invest heavily in digital marketing campaigns and online engagement. Financial services sector and manufacturing sector are other industries that frequently require skilled marketers to help drive growth and customer acquisition. While these sectors may have different marketing priorities, the fundamental skills required for success remain largely consistent.

Career development opportunities abound for marketers in Western Cape. Many companies offer training programs, mentorship schemes, and internal job rotations to support employee growth. Senior marketers often take on leadership roles or transition into strategic planning positions, while those with a passion for creativity may explore careers in copywriting, design, or content creation. With the ever-evolving landscape of digital marketing, marketers must continually update their skills to stay ahead of the curve and remain competitive in the job market.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

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