Gauteng: Logistics Support Officer posted by Manpower Group

Key Responsibilities

Safari Portal Management

• Take ownership of finalising and fully populating itineraries within the Safari Portal
• Gather, verify, and input all relevant travel information including guest details, flights, transfers, accommodation, and documentation
• Ensure all itineraries are complete and updated at least 60 days prior to travel
• Maintain consistency, accuracy, and high-quality formatting across all entries
• Identify and resolve missing or inconsistent data, escalating where necessary
• Manage agent notifications and proactively initiate guest messaging within the platform

Quality Control & Itinerary Validation

• Conduct thorough final checks across all itinerary components
• Ensure alignment between costing sheets, supplier confirmations, and portal entries
• Verify supplier rates, inclusions, and logistical details

Document & Information Administration

• Upload and organise all guest documentation for FIT and group bookings
• Maintain a comprehensive and well-structured “travel wallet” with all relevant files (itineraries, invoices, vouchers, etc.)
• Ensure documents are clearly labelled, securely stored, and easily accessible
• Store guest-provided documentation within internal systems (e.g., OneDrive)

Supplier Information Support

• Confirm supplier details, rates, and inclusions are accurately reflected
• Update supplier information as required
• Work with consultants to ensure all updates are consistently applied

Cross-Team Coordination

• Collaborate with consultants, guides, and finance teams to clarify itinerary details
• Work closely with management for task allocation and prioritisation

Continuous Improvement & Standards

• Maintain high-quality standards across all itinerary outputs
• Identify workflow inefficiencies and suggest improvements
• Stay up to date with Safari Portal updates, tools, and best practices, sharing insights with the team

Skills & Experience

• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Ability to work independently and manage priorities effectively
• High level of digital proficiency (Safari Portal experience advantageous but not essential)
• Process-driven with a commitment to quality and consistency
• Comfortable working with repetitive, detail-focused tasks
• Strong team collaboration skills
• Understanding of the travel industry and logistics processes is advantageous

Please note that only suitable candidates will be contacted.