Job Description
As “Technical Services Administrator”, you will play a critical coordination role supporting the repair workshop and Field Technical Service team. You will be responsible for administration, job cards, quotations, invoicing, planning support, reporting, stock coordination, customer communication, and ensuring accurate traceability of service activities. You will work closely with technicians, management, customers, suppliers, and internal departments to ensure efficient workflow and high service standards. This role requires excellent organisation, strong communication skills, high attention to detail, and the ability to manage multiple priorities in a technical environment.
Job Purpose
To support and coordinate Technical Services activities for the repair workshop and field service team. To ensure accurate administration, reporting, traceability, customer communication, and timely processing of service-related tasks. To support quality and compliance requirements of the respective OEM’s and internal systems while contributing to efficient and professional service delivery.
Qualifications and Experience Required
- Matric is essential
- Relevant qualification in administration, business, supply chain, finance, or technical support will secure
- Individuals who apply must have “service administration” experience within the healthcare industry sector, specifically with medical equipment
- Minimum 3 years administration experience
- Strong proficiency in Microsoft Office suite (Excel, Word, Outlook, PowerPoint) – advanced Excel advantageous.
- Experience with ERP, CMMS, CRM, or service management systems advantageous.
- Strong organisational skills with ability to manage multiple priorities.
- High attention to detail and data accuracy.
- Strong communication skills – written and verbal.
- Ability to interact professionally with customers, technicians, and management.
- Understanding of stock control, invoicing, quotations, and reporting processes advantageous.
- Regulatory Knowledge: Exposure to ISO quality systems or controlled environments advantageous.
- Customer Focus: Strong commitment to service excellence and professionalism.
- Problem-Solving Skills: Ability to identify issues early and coordinate solutions.
Key Responsibilities:
- Log, update, and close job cards for workshop and field service activities.
- Coordinate quotations, approvals, invoicing, credits, and customer follow-up.
- Prepare and maintain accurate service documentation and records.
- Support planning and scheduling of workshop repairs and field technician activities.
- Track repair progress, turnaround times, and service status updates.
- Coordinate stock, spare parts requests, backorders, and purchasing support.
- Produce monthly operational reports, KPI reports, and service dashboards.
- Communicate professionally with customers regarding service status, quotations, delays, and completions.
- Support calibration, tooling, and asset administration records.
- Maintain traceability of devices, repairs, parts usage, and technician activity.
- Assist with audit preparation and compliance documentation.
- Provide general administrative support to the Technical Services department.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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