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Hermanus: Assistant Lodge Manager

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Job Description

Job Profile Assistant Lodge Manager Reports To: General Manager / Lodge Manager Location: Garden Lodge / Forest Lodge / Villas (as required) Department: Operations / Front of House Working Hours: Early Shift: 06h30 16h30 Late Shift: 12h00 22h00 Hours may vary according to operational requirements. Role Summary The Assistant Lodge Manager supports the General Manager and Lodge Manager in overseeing the daily operations of the lodge to ensure smooth and efficient functioning of all departments. The primary focus of this role is delivering and maintaining an exceptional guest experience, ensuring every guest receives personalized, attentive service that exceeds expectations and reflects the luxury standards of Grootbos. The Assistant Lodge Manager plays a key leadership role in coordinating lodge operations, supporting staff development, maintaining operational standards, and ensuring that every guest interaction contributes to memorable and meaningful experiences. Key Responsibilities Guest Experience · Ensure exceptional guest service and satisfaction at all times. · Personally welcome arriving guests and engage with guests daily. · Ensure all guest requests and special arrangements are fulfilled efficiently. · Manage guest feedback and resolve complaints promptly and professionally. · Build strong guest relationships to encourage repeat visits. Operations Management · Oversee the daily operations of the lodge to ensure seamless service delivery. · Coordinate activities between departments, including housekeeping, maintenance, food & beverage, and guiding teams. · Ensure lodge facilities, guest areas, and public spaces meet 5-star standards at all times. · Monitor inventory and support procurement processes. Staff Leadership & Development · Provide mentorship and guidance to Front-of-House staff. · Conduct performance reviews and ongoing staff training. · Foster a professional, respectful, and motivated working environment. · Support HR processes, including staff development and discipline where required. Food & Beverage Oversight · Ensure consistent service standards during breakfast, lunch, and dinner. · Monitor food quality, presentation, and guest dietary requirements. · Conduct daily service briefings and debriefings. Quality & Compliance · Conduct daily lodge inspections to maintain luxury standards. · Implement and maintain Standard Operating Procedures (SOPs). · Support sustainability and eco-friendly practices in operations. Strategic Contribution · Contribute to continuous improvement of lodge operations. · Implement innovative ideas to enhance guest experiences and lodge offerings. · Support long-term operational goals and service excellence initiatives.

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How to Apply

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About Catering / hospitality Jobs in Overstrand

The catering and hospitality industry is a thriving sector in Overstrand, with a general demand for skilled professionals to cater to the growing tourism and local markets. Typically, jobs in this field require flexible working hours, as establishments often operate on varying schedules to accommodate different clientele. Generally, individuals interested in pursuing a career in catering and hospitality can expect a dynamic and rewarding work environment.

In terms of salary expectations, broad ranges vary depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in the hospitality industry may fall within the R15 000 – R30 000 per month range, while more senior roles or those in larger establishments may command higher salaries, often ranging from R40 000 to R80 000 or more per month. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Other essential skills include food preparation and presentation, knowledge of menu planning and costing, and basic first aid training. Typically, employers also look for individuals who are flexible, adaptable, and able to work effectively as part of a team.

The catering and hospitality industry is often associated with various sectors, including the tourism industry, hotels and resorts, restaurants and bars, and event management. Financial services sector establishments, such as high-end hotels or exclusive venues, may also employ hospitality professionals in positions such as events coordinators or concierges. Other common employers include technology companies that operate cafes or restaurants on their premises, as well as manufacturing sector establishments that host corporate events.

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Career development opportunities are generally good in the catering and hospitality industry, with many employers investing in staff training and development programs. Typically, individuals who demonstrate a passion for innovation, customer service, and teamwork can progress to senior roles, such as department heads or operations managers. With experience, it’s not uncommon for individuals to move into management positions or start their own establishments.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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