Hoedspruit: Assistant Lodge Manager. posted by HotelJobs

About the Role

We are seeking an experienced and skilled Assistant Lodge Manager to join our team at a luxury 5* game lodge in Hoedspruit, Limpopo. The ideal candidate will have strong leadership and mentoring skills, excellent communication and interpersonal skills, and a positive attitude with a sense of adventure. As Assistant Lodge Manager, you will be responsible for the day-to-day management of the lodge, including leading teams and ensuring exceptional guest experiences.

Key Responsibilities

• Act as Acting Lodge Manager in the absence of the Lodge Manager
• Take full responsibility for the management of the following teams:
• Front of House: Inspire; stimulate and lead the FOH team
• Maintain the Pan FOH system Day Sheets / Rooming List / Arrival Report
• Reception; Curio Shop and Switch Board
• Banking; Invoices and Gratuities
• Welcome & Good Bye Site Inspections
• Show Time Guest Feedback Centricity Feedback system
• Inspire; stimulate and lead the Housekeeping team
• Maintain the Housekeeping standards within the Lodge
• Spot check of rooms & turndowns
• Staff Uniform Control
• Lodge Maintenance: Inspire; stimulate and lead the Lodge Maintenance team
• Control and supervise the Lodge Maintenance teams
• Work closely with the Reserve Maintenance Manager on preventative maintenance service schedules
• Understand of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
• Pest Control
• 2. Health & Safety: Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
• Head up the Lodge Health & Safety committee
• Risk assessments for the Lodge
• Firefighting equipment / drill
• Provide a safe working environment for all staff
• Other Finance & Budgeting:
• Compiling monthly reports
• Participate in the budget process and managing budget lines
• Budget expenditure & control
• Monthly finance meeting
• Human Resources:
• Staff development and training
• Staff management
• Staff welfare & staff morale
• Inspire; stimulate and lead the team and maintain discipline
• Manage leave cycles and training files
• Guest Delight and bush banqueting
• Ensure any negative guest feedback is addressed and solutions found
• Assist Head Ranger / Snr Ranger team with Vehicle Inspections
• Go on Safari to ensure that we deliver on our safari experience
• Relationship with Kapama community, owners, suppliers

Requirements

• Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
• Strong management skills
• Problem solving skills
• Excellent communication and interpersonal skills (listening skills, verbal communication etc)
• Positive attitude, Self-motivated, Confident
• Sense of humour
• Sense of adventure
• Specific Job Skills:
• Strong people skills
• Structured manager with experience of leading diverse teams
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience
• Ability to work under pressure and to tight deadlines
• Practical with some experience in maintenance
• Competent financial and IT skills
• High energy levels & drive to get things done
• Planning & organizing
• An appreciation of other cultures
• Introduce new ideas that will enhance the department and its activities

Qualifications

• Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
• Hospitality management qualification
• Strong Operational and Financial experience
• High Emotional Intelligence
• Hospitality and service training experience
• Room Division Experience
• Practical with some experience in maintenance
• Valid drivers license and own transport

Salary & Benefits

• Monthly package: negotiable depending on experience and qualifications
• Live-in position with meals on duty
• Pension fund
• Staff Lodge nights
• Work cycle: 21 days 7 days off
• Annual leave: 15 days
• Salary: R 40 000 including accommodation