Hoedspruit: Executive Housekeeper – Luxury 5 Star Lodge – Hoedspruit | Lb posted by HotelJobs

About the Role

We are seeking an experienced and detail-oriented Executive Housekeeper to join our luxury 5-star lodge in Hoedspruit. As a strong leader with a passion for exceptional guest service, high housekeeping standards, and team development, you will be responsible for ensuring smooth and efficient daily operations of the Housekeeping Division.

Key Responsibilities

• Take full responsibility for the Housekeeping Division, ensuring smooth and efficient daily operations
• Maintain exceptional standards of cleanliness and attention to detail in guest accommodation and all public areas
• Conduct daily room checks to ensure 5-star presentation and service standards are upheld
• Report maintenance issues promptly and oversee pest control measures
• Supervise and manage all laundry operations, including guest, lodge, and staff laundry
• Oversee housekeeping budgets, purchasing, and cost control
• Monitor stock levels of linen, guest amenities, cleaning materials, and in-room items
• Conduct regular stocktakes and manage GRVs, pricing updates, and budget tracking
• Lead; train, and motivate the housekeeping team to deliver exceptional guest service
• Manage staff performance, scheduling, and leave cycles
• Assist with front-of-house duties during guest arrivals, departures, and site inspections when required
• Engage with guests and contribute to an outstanding overall lodge experience

Requirements

• Minimum 23 years of experience in a Housekeeping Management role within a 5-star lodge or boutique environment
• Strong leadership and team management skills with the ability to inspire and develop staff
• Excellent attention to detail and organisational skills
• Strong guest focus with the ability to exceed expectations
• Budgeting and stock control experience essential
• Good problem-solving skills and ability to work under pressure
• Excellent communication and interpersonal skills
• Computer literate
• Fluent in English (spoken and written)
• Positive, energetic, and adaptable with a proactive approach

Qualifications

• Formal education/certifications not specified

Salary & Benefits

• Salary of R12,000 – R14,000 depending on experience
• Live-in position with meals provided while on duty
• Pension fund
• Staff lodge nights
• Work cycle of 21 days on, 7 days off
• Annual leave of 15 days