Johannesburg: Retail Admin Manager – East Rand posted by Headhunters

Our client, a brand and market leader in the Retail space, is looking to employ an experienced Retail Admin Manager to their dynamic team based in Johannesburg, East Rand.

Requirements:

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 12 years experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.
• Driver’s license and own reliable transport is essential.

Responsibilities and expectations but not limited to:

Store Inventory:

• Manage and report on all store inventory counts, including planning, investigation, and implementation.

• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.

• Ensure physical stock matches SAP inventory ledger.

• Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service:

• Ensure above-expectation customer service at all times.

• Oversee customer request system and loyalty programme signups.

• Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers:

• Manage all store cash resources, takings, floats, and banking in compliance with procedures.

• Investigate tender discrepancies, returns, and auto receipts.

• Ensure transaction accuracy, completeness, and internal control compliance.

• Monitor cashier productivity, service levels, and overtime spend.

• Oversee daily reconciliation, run-end signoffs, and collections procedures.

Receiving and Capturing:

• Oversee goods receiving, returns, and credits.

• Ensure accuracy and completeness of branch transactions.

• Maintain transaction integrity in compliance with internal controls.

Store Profitability:

• Assist in preparing and maintaining the store budget.

• Control and monitor expense-related items within budget.

• Ensure monthly adjustment of stock to correct GL accounts.

• Report on expense-related items to store management.

Store Administration:

• Disseminate and report information between store and departments to align goals.

• Support and facilitate audits.

• Assist the Store Manager with operational duties to optimise store efficiency.

• Drive continuous improvement initiatives within direct areas of responsibility.

• Ensure compliance with deadlines and policies.

Team Management:

• Manage HR processes, submissions, and documentation.

• Oversee workforce management systems (e.g., KRONOS).

• Implement performance management and staff development plans.

• Mentor, train, and develop team members for growth.

General:

• Maintain housekeeping and hygiene standards.

• Adhere to all policies, SOPs, and health and safety regulations.

• Ensure professional conduct, uniform, and personal appearance at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.