Hoedspruit: Junior Couple – Guide & FOH posted by African Echoes Recruitment

REQUIREMENT:
– RSA ID and legal residence essential
– Previous lodge or safari experience essential
– Strong guest relations and communication skills
– Ability to work well as a team
– Valid Driver’s License essential
Front of House / Reservations:
– Strong hospitality, reservations, front office, or hosting experience
– Prior hospitality or lodge experience advantageous
– Strong guest relations and hosting skills essential
– Computer literacy and reservation administration skills
– Ability to multitask and work under pressure
– Professional appearance and customer-focused approach
– Strong organisational and communication skills
Guide / Ranger:
– FGASA Level 1 or 2 essential
– Valid PDP essential
– Valid First Aid certification
– Rifle competency and advanced rifle handling essential
– Experience conducting bush walks, game drives, and guest hosting
– Basic vehicle maintenance knowledge
– Basic camp maintenance experience
– Passion for wildlife, conservation, and guest interaction
KEY RESPONSIBILITIES:
Front of House / Reservations:
– Manage guest reservations via phone, email, and online booking platforms
– Process bookings, amendments, and cancellations accurately
– Maintain up-to-date reservation records and guest information
– Coordinate guest arrivals and departures, including check-ins and check-outs
– Welcome and assist guests, ensuring a warm and professional first impression
– Provide information on lodge facilities, activities, and services
– Liaise with housekeeping, guiding, and operations teams to ensure seamless guest experiences
– Handle guest queries, requests, and complaints efficiently and professionally
– Ensure high levels of customer service and guest satisfaction
– Perform general front desk and administrative duties
Guide / Ranger:
– Conduct professional game drives and bush walks
– Deliver informative and memorable wildlife experiences
– Ensure guest safety during all safari activities
– Host guests and provide exceptional service throughout their stay
– Maintain guiding equipment and safari vehicles
– Assist with vehicle checks and basic maintenance
– Support camp maintenance and operational duties when required
– Uphold conservation principles and lodge standards at all times
PACKAGE:
– Market-related salary negotiable depending on experience and qualifications
– 3 Weeks On / 1 Week Off
– 21 Annual Leave Days
– Provident Fund
– Couples accommodation provided
– 3 Meals per day included
LOCATION: Hoedspruit Region – Limpopo