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Hoedspruit: Senior Support & Relief Consultant posted by Wild Dreams Hospitality

Job Description

This is a senior behind-the-scenes enablement role supporting a high-performing team of safari consultants. You will own the quoting function; building accurate, margin-conscious itinerary costings from complex rate sheets; while seamlessly stepping in to manage consultant desks during periods of leave. Beyond the core quoting and relief responsibilities, you will play a hands-on role in systems management and process implementation, making you a critical operational backbone of a lean, ambitious team.

Core Criteria:

  • Minimum 5 years inbound tour consulting experience preferably with the American market
  • Tourplan, SafariPortal, Hubspot and G Suite/Microsoft systems knowledge. Comfortable with Excel, reporting & spreadsheet formulas
  • Strong knowledge of Southern & East Africa with understanding of logistics, experiences per region and product knowledge
  • Passionate about sharing their love for Africa, its incredible wildlife and the importance on conservation to support communities
  • Build and maintain relationships with direct team members and colleagues in a remote setting. 
  • Administration-focused, proficient with working in excel calculations, attention to detail and questioning mind, adaptable, and resilient under pressure.
  • Ability to read and understand complex rate sheets and apply children discounts and supplier specials
  • Understand Gross Margin / Gross Profit and Mark up rules, working with VAT on South African Suppliers
  • Sales methodologies, problem-solving, and teamwork.

Candidate Responsibilities:

  • Act as primary Quote Expert for top performing consultants (currently done primarily on custom excel sheet), knack for learning new technologies
  • Load confirmed bookings into Tourplan
  • Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
  • Support system implementation and testing of new procedures.
  • Assist with following up with dead leads during quiet periods.
  • Capacity based lead nurturing for conversion

What’s on offer: a collaborative team of expertise working together to challenge conventional methods, stepping out of the comfort zone to explore new technologies and shaping processes based on what the business needs. Fully remote position (or hybrid / office based if you are in Hoedspruit), excellent compensation package with personal KPI metrics to earn 13/14 cheque.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Limpopo

In Limpopo, South Africa, the travel and tourism industry is a significant contributor to the national economy, with various job opportunities available for individuals looking to work in this sector. Typically, job seekers find employment in roles such as tour guides, hospitality professionals, or tourism administrators. Generally, these positions require a strong understanding of local culture, language skills, and an ability to work well under pressure.

Broadly speaking, salaries for travel and tourism positions in Limpopo can vary greatly depending on factors like experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R20 000 – R40 000 per annum, while more senior roles can command higher figures, often ranging from R60 000 – R120 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries may differ based on individual circumstances.

Common skills required for travel and tourism positions include excellent communication skills, a strong understanding of local customs and language, as well as the ability to work well in a team environment. Additionally, many employers place a high value on qualifications such as hospitality management or tourism studies, while experience working in a related field can also be beneficial. Other important skills may include problem-solving abilities, adaptability, and a passion for delivering exceptional customer service.

In Limpopo, various industries commonly employ travel and tourism professionals, including the financial services sector, technology industry, manufacturing sector, as well as local government and non-profit organisations. These sectors often require staff with diverse skill sets to manage their operations effectively.

For those looking to advance their careers in the travel and tourism sector, opportunities for growth and development exist across various levels of seniority. Typically, career progression paths may involve moving into more senior roles within existing companies, or exploring new opportunities within related industries. Many employers also offer training and development programs to help staff enhance their skills and knowledge, ensuring they remain competitive in the job market.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Hoedspruit, Jobs in Limpopo, Jobs in South Africa

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