Job Description
About the Role
We are seeking a skilled VICIdial Dialler Operator to manage the day-to-day administration and monitoring of our workload distribution system. The role focuses on dialler operations, including campaign creation, list management, reporting, and real-time performance monitoring to support business objectives.
Key Responsibilities
- Operational & System Monitoring
- Implement and manage daily dialler campaigns aligned with business strategy
- Optimize dialler settings to maximize call centre productivity and KPI performance
- Perform system audits and analyze dialler functionality
- Drive continuous improvements in system efficiency, reporting, and processes
- Produce scheduled and ad-hoc reports for stakeholders
- Agent Performance Monitoring
- Monitor campaigns in real-time and recommend adjustments to improve contact rates
- Track agent productivity and utilization from a dialler perspective
- Analyze campaign data and performance trends to optimize outcomes
- Generate KPI reports and provide actionable recommendations
- Identify and resolve operational issues affecting business performance
Requirements
- Matric (Grade 12)
- Minimum 3 years experience working with VICIdial
- Experience managing multiple dialler campaigns
- Strong data analysis and reporting skills
- Experience in a sales or financial services environment
- Proven ability to engage with external service providers
Qualifications
- IT Degree/Diploma or equivalent (advantageous)
- Knowledge of contact centre systems and processes
- Experience with SQL / databases
- Familiarity with Opengate and Avaya systems
- Microsoft SQL Server (2008 and above) experience
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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