Job Description
About the Role
Status Staffing is seeking a highly organized and detail-oriented Sales Support Data Capturer to join our team in Parow. As an integral part of our sales support function, you will be responsible for ensuring seamless order management, data entry, and reporting. If you have excellent communication skills, strong computer literacy, and a keen eye for detail, we encourage you to apply.
Key Responsibilities
- Act as the internal point of contact for cross-departmental order-related queries
- Gather and relay information between departments and the Sales Admin or Sales Consultant
- Post structured updates in Microsoft Teams Sales Order channels
- Track order progress internally and flag risks or delays
- Follow up with Factory, Logistics, Procurement, and Design regarding ETAs, production progress, outstanding approvals, and delivery readiness
- Raise Incident Reports on Sage as requested by Sales Admin
- Create Job Cards for snags or after-sales issues
- Set up and manage corresponding Teams channels
- Ensure all supporting documentation is correctly saved
- Monitor progress and follow up internally until resolution
- Confirm readiness for closure with stakeholders (excluding invoicing requests)
- Maintain and manage the Quote Register (Excel)
- Ensure all quotes issued are logged and updated accurately
- Require Sales team members to blind copy Sales Support on all quotes issued
- Update quote statuses: Pending, Revised, Lost, Converted to Order
- Replace outdated versions with updated revisions
- Maintain accuracy and integrity of all records
- Own and manage the Sales Management Report (Live Excel): Control editing rights, Protect formulas and structure, Update weekly figures, Prevent unauthorized changes, Serve as the single point of accountability for reporting accuracy
- Review WIP reports on Sage twice weekly (e.g., Tuesday & Friday)
- Identify and flag: Overdue Sales Orders, Orders pending invoicing, Incorrect or outdated delivery dates, Stalled orders between departments
- Escalate issues to relevant Sales Admin
- Follow up internally to ensure corrective action
- Maintain the Sales Tender Folder
- Ensure all documentation is current and correctly stored
- Monitor expiry dates of compliance documents
- Set diary reminders for renewals
- Follow up with departments for updated documentation
- Ensure all Sales Orders, POs, quotes, floor plans, and delivery notes are correctly filed on server folders
- Upload relevant documents to appropriate Teams channels
- Confirm delivery notes are saved and aligned with WIP status
- Flag orders ready for invoicing to Sales Admin (no direct invoicing requests)
- Liaise internally with Factory, Procurement, and Logistics
- Track production progress and ETAs
- Communicate updates to Sales Admin or Sales Consultant
- Proactively flag risks or delays
- Assist Sales Consultants with drafting quotes during quieter periods
- Use approved costing and supplier information
- Submit draft quotes for review and approval by Sales team members
- Sales Consultants remain responsible for final approval and client communication
- Confirm Safety File requirements with Sales Admin
- Gather required documentation (ID copies, certificates, organogram, project info, etc.)
- Liaise directly with external Health & Safety consultants
- Obtain and submit quotations for approval and PO processing
- Track Safety File progress until completion
- Ensure final documentation is correctly saved on server and Teams
- Obtain consultant invoice and submit to Finance for processing
- Confirm completion and close off process internally
Requirements
- 3–5 years’ experience in a Sales Support or Data Capturing role within a similar environment
- Matric (Grade 12) qualification
- Strong computer literacy with advanced MS Office skills, particularly Excel
- Experience within a manufacturing and sales environment
- High level of attention to detail
- Strong focus on accuracy in data entry and reporting
- Ability to work efficiently with large volumes of data using Excel
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
- R10 000 – R12 000 per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Internal/Counter Sales Jobs in Western Cape
The Internal/Counter Sales position is a critical role in Western Cape, South Africa, where individuals are often responsible for negotiating with customers to resolve disputes and promote products or services. Typically, this field experiences fluctuating job markets, with periods of growth and decline influenced by factors such as economic conditions, industry trends, and global market changes.
Generally, salary ranges for Internal/Counter Sales positions in Western Cape vary widely depending on factors like experience, company size, and industry sector. Commonly, these roles are offered within a broad range of R300 000 to R600 000 per annum, although actual salaries can differ significantly based on individual circumstances. For instance, those with extensive experience or working for larger companies may earn higher salaries, while entry-level positions may fall at the lower end of this range.
Common skills required for Internal/Counter Sales roles include excellent communication and negotiation skills, as well as a strong understanding of product knowledge and industry dynamics. Typically, candidates also possess strong problem-solving abilities, empathy, and a customer-focused approach. Industry-specific knowledge and certifications can be advantageous in certain sectors, but are often not essential.
The financial services sector, technology industry, and manufacturing sector commonly employ Internal/Counter Sales professionals, among others. These industries often require employees with a mix of sales acumen, technical expertise, and interpersonal skills to effectively interact with customers and promote products or services.
Career development opportunities for Internal/Counter Sales professionals in Western Cape are varied and can include moving into leadership roles, specialising in specific product areas, or pursuing related fields such as sales management or account management. Common career progression paths often involve gaining experience within a single company, developing industry expertise, and taking on increasingly complex responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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