Phalaborwa: Hospitality Gm | Luxury Safari Camp | Phalaborwa | Lb posted by HotelJobs

About the Role

We are seeking an experienced and dynamic Hospitality General Manager to join our luxury safari camp based in Phalaborwa. As a senior hospitality professional with a strong background in luxury safari operations, guest experience, and team leadership, you will take full responsibility for the smooth and efficient operation of the camp, ensuring world-class service delivery, exceptional guest experiences, and high operational standards across all departments.

Key Responsibilities

• Oversee the day-to-day operations of the luxury safari camp
• Lead and coordinate all hospitality departments to ensure seamless guest experiences
• Ensure the highest standards of service, presentation, and operational excellence
• Manage and mentor department heads and camp teams
• Monitor guest feedback and implement improvements where required
• Ensure effective stock control, budgeting, cost management, and financial performance
• Oversee beverage, curio, and operational revenue targets
• Maintain excellent standards across housekeeping, food and beverage, maintenance, and guest areas
• Ensure compliance with health, safety, security, and company standards
• Manage guest relations and handle special requests with professionalism and discretion
• Drive staff development, training, and performance management
• Work closely with senior management to implement operational strategies and improvements

Requirements

• Diploma or Degree in Hospitality Management or similar qualification
• Extensive experience within luxury safari lodge or camp operations
• Previous senior management experience within a luxury 4 or 5-star safari property
• Strong leadership and organisational skills
• Excellent financial and operational management abilities
• Strong understanding of luxury hospitality service standards
• Proficient in property management systems and Microsoft Office
• Exceptional communication and guest relations skills
• Ability to work well under pressure in a remote environment

Qualifications

• Formal education/certifications (none mentioned)

Salary & Benefits

Salary: R30,000 – R35,000 depending on experience. Live-in position