Job Description
About the Role
We are seeking an experienced and inspiring General Manager for a well-established luxury boutique hotel located in Plettenberg Bay. This beautiful coastal property forms part of a respected hospitality collection and is known for its personalised guest experience, exceptional service standards, and warm, intimate atmosphere.
Key Responsibilities
- Oversee the full day-to-day operation of the hotel and spa
- Lead and support all departments to ensure exceptional service standards are consistently maintained
- Manage financial performance including budgeting, forecasting, reporting, and cost control
- Oversee recruitment, staff development, training, and performance management
- Foster a positive, professional, and motivated team culture
- Build and maintain strong relationships with guests, travel partners, suppliers, and the local community
- Drive continuous improvement across all guest touchpoints and operational processes
- Ensure the maintenance and care of hotel assets and operational equipment
- Ensure compliance with health, safety, and sustainability standards
Requirements
- Minimum 5 years’ experience in a senior management or General Manager role within luxury boutique hospitality
- Relevant hospitality or tourism qualification
- Strong financial and commercial understanding
- Proven leadership ability with experience managing and developing teams
- Sound understanding of HR practices and labour legislation
- Experience hosting VIP guests, media, and travel industry partners
- Strong operational and administrative skills
- Understanding of sustainability and environmentally conscious hospitality practices
- Computer literate with strong reporting and organisational abilities
Qualifications
- Valid PrDP advantageous (if applicable)
Salary & Benefits
- R50,000 – R60,000 gross per month (dependent on experience)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Bitou
Catering and hospitality positions are integral to the tourism industry in Bitou, South Africa, contributing to the growth and development of this sector. Generally, job seekers in this field can expect a dynamic work environment with diverse opportunities for career progression. As the demand for quality services increases, the catering and hospitality industry is experiencing steady growth.
Typically, salaries for caterers and hospitality professionals vary widely based on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges of R200 000 to R350 000 per annum, while senior roles can command higher figures, often exceeding R500 000 per annum. However, it is essential to note that these figures are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for caterers and hospitality professionals include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include inventory management, food safety and handling, and customer service. Many employers also place a strong emphasis on teamwork and adaptability in this field.
The catering and hospitality industry is diverse and can be found across various sectors, including tourism, events, and corporate functions. Typically, companies operating in the financial services sector, technology industry, and manufacturing sector require skilled professionals to manage their events, conferences, and catering needs.
Career development opportunities are plentiful in the catering and hospitality field. Many employers invest in training and development programs, allowing employees to advance into senior roles or pursue specialized certifications. For example, obtaining a food safety certification can be beneficial for those seeking career progression. With dedication and hard work, professionals in this field can achieve leadership positions, open their own establishments, or transition into related industries such as hospitality management or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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